How does the operator perform the transfer now? Using the IP Phone, or using something like Attendant Console?<br><br>If using something like Attendant Console you can go to "Transfer" instead of "Consult Transfer" and the call will be extended directly to the destination with the original calling party CallerID.<br>
<br>If you used Unity to transfer, then this ccm service parameter would come in handy: Display Original Calling Number on Transfer from Cisco Unity<br><br>If you can convince the operator to complete the transfer QUICKLY (as soon as ringback is heard) then we can modify the "Delay Before Ringing Remote Destination" parameter on the Remote Destination. If the operator has finished transferring before we start start ringing the cell phone, then the callerID sent out externally will be that of the original calling party.<br>
<br>Let me know how that works for you.<br><br>- Jason<br><br><br><div class="gmail_quote">On Fri, Jun 19, 2009 at 3:59 PM, Voice Noob <span dir="ltr"><<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Yes I understand it is working as designed and that it is doing
exactly what it is suppose to do I was just looking for an option or a setting
to change. How can I try the direct transfer? </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Jason Burns
[mailto:<a href="mailto:burns.jason@gmail.com" target="_blank">burns.jason@gmail.com</a>] <br>
<b>Sent:</b> Friday, June 19, 2009 2:52 PM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Stop SNR on transferred calls</span></p>
</div><div><div></div><div class="h5">
<p> </p>
<p style="margin-bottom: 12pt;">Would the behavior be different
if the operator used a Direct Transfer instead of a consult transfer?<br>
<br>
With a consult transfer it really is a new call to you from the operator, so
the operator's callerID is the correct info to display.</p>
<div>
<p>On Fri, Jun 19, 2009 at 9:56 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:</p>
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<div>
<p>I have Single Number Reach setup and working great. The only thing I
don’t like is if someone calls the main number and the operator transfers
a call to my desk IP phone. It will ring my cell phone with the main number as
the caller-id instead of the original caller number. If the caller were to call
my DID line directly it would show their caller-id on my cell phone. Is there
any way around this? Can I stop SNR on transferred calls? I could set a deny
ACL for the operator extension but I do want her to be able to call my
extension and get my cell phone so that is not the best option. Thanks. </p>
<p> </p>
<p> </p>
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<p style="margin-bottom: 12pt;"><br>
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<p> </p>
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