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<P ALIGN="right"><FONT COLOR="navy" FACE="Verdana"><A HREF="http://www.medicineforthedefense.com/"><FONT COLOR="olive" FACE="Arial" SIZE="2">Serious Medicine for the Defense ®</FONT></A></FONT><FONT COLOR="olive" FACE="Arial" SIZE="2"> </FONT></P></TD>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>No, literally all the queuing does is if someone isn’t available
to take the call, it places the caller on hold, and plays MOH to them until
someone becomes available, or it times out and sends them to the “Always Route”
member of the pilot point hunt group.<o:p></o:p></span></p>
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<TD VALIGN="top" WIDTH="45%"><FONT FACE="Verdana" SIZE="2"><FONT COLOR="navy"><STRONG>John V. Weigand</STRONG><BR></FONT><FONT COLOR="black" SIZE="1"><FONT COLOR="navy">Help Desk Support/Executive Support<BR></FONT><BR>Litigation Management, Inc.<BR>300 Allen-Bradley Drive<br>Suite 200<BR>Mayfield Heights, OH 44124<BR><BR></FONT></FONT></TD>
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<P><FONT FACE="Verdana" SIZE="2"><FONT COLOR="navy"><FONT SIZE="1"><FONT COLOR="black"><BR><BR><FONT SIZE="3"><BR></FONT>Tel:</FONT> 440-484-2000</FONT><BR></FONT><FONT SIZE="1"><FONT COLOR="black">Fax: 440-484-2009<BR>Cell: <BR>email: <a href="mailto:jvw@medicineforthedefense.com">jvw@medicineforthedefense.com</a> <BR></FONT></FONT></FONT></P></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><FONT FACE="Verdana" SIZE="2"><FONT COLOR="#808080"><FONT SIZE="1"><BR>PRIVILEGE AND CONFIDENTIALITY NOTICE <BR><BR>The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.<BR></FONT></FONT></FONT><FONT COLOR="black"><BR><FONT FACE="Verdana" SIZE="2">
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Lelio Fulgenzi
[mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Friday, June 19, 2009 1:54 PM<br>
<b>To:</b> Weigand, John V.<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Play Message without Voicemail or UCCX?<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>I hear ya. I'll have to see
whether it is in there or not in v7 and above.<br>
<br>
Definitely limited, but helpful in some cases. Does it tell the user how many
people are ahead of them? Unity/Connection queuing does this.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "John V. Weigand" <jvw@medicineforthedefense.com><br>
To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>
Cc: cisco-voip@puck.nether.net<br>
Sent: Friday, June 19, 2009 1:24:50 PM GMT -05:00 US/Canada Eastern<br>
Subject: RE: [cisco-voip] Play Message without Voicemail or UCCX?<o:p></o:p></span></p>
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<p align=right style='text-align:right'><span style='font-family:"Verdana","sans-serif";
color:navy'><a href="http://www.medicineforthedefense.com/" target="_blank"><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:olive'>Serious
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<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Well, we do use the AC software for our receptionists, but you
can setup as many pilot points you as you want, and you don’t have to
necessarily use the software. It is completely, free, just a part of CCM 5
– I’m pretty sure it’s in 6 as well. Not sure about 7 and beyond, what with
AC being phased out and all.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>As far as using it as an alternative for IPCC/UCCX, it’s
possible, but it’s pretty limited; no viewing calls in queue, no time of
day settings, etc. It could probably get the job done on a very small
scale. </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:navy'>John
V. Weigand</span></strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:navy'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:navy'>Help Desk Support/Executive Support<br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'><br>
Litigation Management, Inc.<br>
300 Allen-Bradley Drive<br>
Suite 200<br>
Mayfield Heights, OH 44124</span><o:p></o:p></p>
</td>
<td style='width:51.0%;padding:.75pt .75pt .75pt .75pt' valign=top width="51%">
<p><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'><br>
<br>
</span><span style='font-family:"Verdana","sans-serif";color:black'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Tel:</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:navy'> 440-484-2000</span><span style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:navy'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Fax: 440-484-2009<br>
Cell: <br>
email: <a href="mailto:jvw@medicineforthedefense.com" target="_blank">jvw@medicineforthedefense.com</a>
</span><o:p></o:p></p>
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font-family:"Verdana","sans-serif";color:gray'><br>
PRIVILEGE AND CONFIDENTIALITY NOTICE <br>
<br>
The information in this electronic mail is intended for the named recipients
only. It may contain privileged and confidential material and may be protected
under law by the Health Insurance Portability and Accountability Act. Any use
of this information by anyone other than the intended receiver is prohibited.
If the reader of this message is not the intended recipient, you are hereby
notified that any dissemination, distribution, copying, or other use of this
message or its attachments is strictly prohibited. If you have received this
message in error, please notify the sender immediately by replying to this
electronic e-mail or by calling (800) 778-5424. Please delete it from your
computer. Thank you.</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> Lelio
Fulgenzi [mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Friday, June 19, 2009 12:53 PM<br>
<b>To:</b> Weigand, John V.<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Play Message without Voicemail or UCCX?</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Thanks
John. This question has come up quite a bit in the past. This sounds like a
half-decent workaround/solution.<br>
<br>
>From what it sounds like, your just using the callmanager configs for AC, not
the software itself.<br>
<br>
I just checked v4.1(3) and I don't have the queueing option.<br>
<br>
Can you create these things for free? Can this be used as a backup/alternative
for IPCC?<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "John V. Weigand" <jvw@medicineforthedefense.com><br>
To: cisco-voip@puck.nether.net<br>
Sent: Friday, June 19, 2009 12:41:56 PM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?<br>
<br>
http://www.medicineforthedefense.com/<br>
Thanks for everyone's suggestions. <br>
<br>
I did figure out how to get it working with an attendant console pilot point -
set it to allow Queuing, create a DN not attached to any device and set it as
the only member of the pilot point hunt group. Incoming calls just immediately
get placed into the queue and hear the MOH.<br>
<br>
<br>
John V. Weigand<br>
Help Desk Support/Executive Support<br>
<br>
Litigation Management, Inc.<br>
300 Allen-Bradley Drive<br>
Suite 200<br>
Mayfield Heights, OH 44124<br>
<br>
<br>
<br>
<br>
Tel: 440-484-2000<br>
Fax: 440-484-2009<br>
Cell: <br>
email: mailto:jvw@medicineforthedefense.com <br>
<br>
PRIVILEGE AND CONFIDENTIALITY NOTICE <br>
<br>
The information in this electronic mail is intended for the named recipients
only. It may contain privileged and confidential material and may be protected
under law by the Health Insurance Portability and Accountability Act. Any use
of this information by anyone other than the intended receiver is prohibited.
If the reader of this message is not the intended recipient, you are hereby
notified that any dissemination, distribution, copying, or other use of this
message or its attachments is strictly prohibited. If you have received this
message in error, please notify the sender immediately by replying to this
electronic e-mail or by calling (800) 778-5424. Please delete it from your
computer. Thank you.<br>
<br>
<br>
From: Ed Leatherman [mailto:ealeatherman@gmail.com] <br>
Sent: Thursday, June 18, 2009 3:31 PM<br>
To: Weigand, John V.<br>
Cc: Lelio Fulgenzi; cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?<br>
<br>
Do you have a gateway you can run a tcl script on that could just play<br>
a .au file? I don't know myself how to do it but I know it's possible<br>
and i'm sure someone around here may know how or have a script they<br>
would share.<br>
<br>
On Thu, Jun 18, 2009 at 2:44 PM, Weigand, John<br>
V.<jvw@medicineforthedefense.com> wrote:<br>
> Serious Medicine for the Defense ®<br>
><br>
> IVR = UCCX, which we have. Unfortunately, it’s being moved at the same
time.<br>
> Thanks for the thought though!<br>
><br>
><br>
><br>
> John V. Weigand<br>
> Help Desk Support/Executive Support<br>
><br>
> Litigation Management, Inc.<br>
> 300 Allen-Bradley Drive<br>
> Suite 200<br>
> Mayfield Heights, OH 44124<br>
><br>
><br>
><br>
><br>
> Tel: 440-484-2000<br>
> Fax: 440-484-2009<br>
> Cell:<br>
> email: jvw@medicineforthedefense.com<br>
><br>
> PRIVILEGE AND CONFIDENTIALITY NOTICE<br>
><br>
> The information in this electronic mail is intended for the named
recipients<br>
> only. It may contain privileged and confidential material and may be<br>
> protected under law by the Health Insurance Portability and Accountability<br>
> Act. Any use of this information by anyone other than the intended
receiver<br>
> is prohibited. If the reader of this message is not the intended
recipient,<br>
> you are hereby notified that any dissemination, distribution, copying, or<br>
> other use of this message or its attachments is strictly prohibited. If
you<br>
> have received this message in error, please notify the sender immediately
by<br>
> replying to this electronic e-mail or by calling (800) 778-5424. Please<br>
> delete it from your computer. Thank you.<br>
><br>
> From: Lelio Fulgenzi [mailto:lelio@uoguelph.ca]<br>
> Sent: Thursday, June 18, 2009 2:10 PM<br>
> To: Weigand, John V.<br>
> Cc: cisco-voip@puck.nether.net<br>
> Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?<br>
><br>
><br>
><br>
> Not natively with CUCM as far as I know.<br>
><br>
> But CUCM comes with 5 port IVR or something like that that you could set
up<br>
> and it would fit your bill. You'd have to install Windows, etc. But you
have<br>
> it.<br>
><br>
><br>
><br>
> ---<br>
> Lelio Fulgenzi, B.A.<br>
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
> "Bad grammar makes me [sic]" - Tshirt<br>
><br>
><br>
> ----- Original Message -----<br>
> From: "John V. Weigand" <jvw@medicineforthedefense.com><br>
> To: cisco-voip@puck.nether.net<br>
> Sent: Thursday, June 18, 2009 1:14:21 PM GMT -05:00 US/Canada Eastern<br>
> Subject: [cisco-voip] Play Message without Voicemail or UCCX?<br>
><br>
><br>
> We’re going to be moving our voicemail server and UCCX server to a new<br>
> building next week, and they’re going to be down for several hours. Is
there<br>
> any way with just CallManager (v5.1.3) to play a message stating we’re
down<br>
> for maintenance?<br>
><br>
><br>
><br>
> I was trying to figure out a way to get a specific DN to immediately
answer<br>
> calls, place it on hold, and play an MOH… Or could this maybe be done<br>
> through an attendant console queue?<br>
><br>
><br>
><br>
> Thanks!<br>
><br>
> _______________________________________________ cisco-voip mailing list<br>
> cisco-voip@puck.nether.net<br>
> https://puck.nether.net/mailman/listinfo/cisco-voip<br>
><br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> cisco-voip@puck.nether.net<br>
> https://puck.nether.net/mailman/listinfo/cisco-voip<br>
><br>
><br>
<br>
<br>
<br>
-- <br>
Ed Leatherman<br>
_______________________________________________<br>
cisco-voip mailing list<br>
cisco-voip@puck.nether.net<br>
https://puck.nether.net/mailman/listinfo/cisco-voip</span><span style='color:black'><o:p></o:p></span></p>
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