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<p class=MsoNormal>I have a difficult Customer that is demanding the following.
We just installed configured CUCM 7.0(2). In a Callback scenario as I know it,
it works as follows: Caller A calls Caller B. Caller B gets a notification that
there is another call waiting, but Caller A does not see that Caller B is busy.
The customer insist they want this functionality. On their current PABX they
get a message that says dial 5 to initiate a callback. I’m not aware of
any functionality like this on CallManager. I can give them a busy tone, but
then they will have to redial to get the option for callback, and also they
will loose the functionality to call forward busy/no answer, which they want,
and is setup to forward back to the site’s pilot point. Please can anyone
give me any suggestions here?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:10.0pt'>Louis Koekemoer<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Cisco IPT Systems Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Dimension Data<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Tel. +27
(11) 575 6560<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Mob. +27
(71) 680 8790<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Fax. +27
(11) 576 6560<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'><a
href="Louis.Koekemoer@za.didata.com"><span style='color:blue'>Louis.Koekemoer@za.didata.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:24.0pt;font-family:Webdings;
color:green'>P</span><span lang=EN-US style='color:black'> </span><span
lang=NL-BE style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:green'>Before
printing I think about the environment</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>For more information
about Dimension Data, please go to <u><a href="http://www.dimensiondata.com/"><span
style='color:blue'>www.dimensiondata.com</span></a></u><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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<P>This email and all contents are subject to the following disclaimer:</P>
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href="http://www.dimensiondata.com/emaildisclaimer.htm">http://www.dimensiondata.com/emaildisclaimer.htm</A>"</P>
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