<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Just to be clear, I don't think you have to redial to get CallBack, during busy tone, the CallBack softkey should be visible, if not check your softkey layout configuration.<br><br>You can also consider adding another line on the phone, so ring busy goes there. Internal callers will see that second line display and know they are on the line.<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Louis Koekemoer (ZA)" <Louis.Koekemoer@za.didata.com><br>To: cisco-voip@puck.nether.net<br>Sent: Monday, June 22, 2009 11:14:07 AM GMT -05:00 US/Canada Eastern<br>Subject: [cisco-voip] CallBack<br><br>
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<p class="MsoNormal">I have a difficult Customer that is demanding the following.
We just installed configured CUCM 7.0(2). In a Callback scenario as I know it,
it works as follows: Caller A calls Caller B. Caller B gets a notification that
there is another call waiting, but Caller A does not see that Caller B is busy.
The customer insist they want this functionality. On their current PABX they
get a message that says dial 5 to initiate a callback. I’m not aware of
any functionality like this on CallManager. I can give them a busy tone, but
then they will have to redial to get the option for callback, and also they
will loose the functionality to call forward busy/no answer, which they want,
and is setup to forward back to the site’s pilot point. Please can anyone
give me any suggestions here?</p>
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<p class="MsoNormal">Regards</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b><span style="font-size: 10pt;">Louis Koekemoer</span></b></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Cisco IPT Systems Engineer</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Dimension Data</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Tel. +27
(11) 575 6560</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Mob. +27
(71) 680 8790</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Fax. +27
(11) 576 6560</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><a href="Louis.Koekemoer@za.didata.com" target="_blank"><span style="color: blue;">Louis.Koekemoer@za.didata.com</span></a></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 24pt; font-family: Webdings; color: green;" lang="EN-US">P</span><span style="color: black;" lang="EN-US"> </span><span style="font-size: 7.5pt; font-family: "Tahoma","sans-serif"; color: green;" lang="NL-BE">Before
printing I think about the environment</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";"> </span></p>
<p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: "Arial","sans-serif";" lang="EN-US">For more information
about Dimension Data, please go to <u><a href="http://www.dimensiondata.com/" target="_blank"><span style="color: blue;">www.dimensiondata.com</span></a></u></span></p>
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