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Well, unless your "external" callers are on an adjacent PBX in an Q.SIG
network. CallBack does work over Q.Sig trunks.<br>
<br>
/wes<br>
<br>
On Monday, June 22, 2009 11:38:51 AM, Lelio Fulgenzi
<a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca"><lelio@uoguelph.ca></a> wrote:<br>
<blockquote
cite="mid:1841889881.419031245685131293.JavaMail.root@simcoe.cs.uoguelph.ca"
type="cite">
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<div
style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0);">CallBack
doesn't work for external callers regardless of config, so yes, we'll
need more info.<br>
<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Voice Noob" <a class="moz-txt-link-rfc2396E" href="mailto:voicenoob@gmail.com"><voicenoob@gmail.com></a><br>
To: "Lelio Fulgenzi" <a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca"><lelio@uoguelph.ca></a>, "Louis Koekemoer (ZA)"
<a class="moz-txt-link-rfc2396E" href="mailto:Louis.Koekemoer@za.didata.com"><Louis.Koekemoer@za.didata.com></a><br>
Cc: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Sent: Monday, June 22, 2009 11:37:53 AM GMT -05:00 US/Canada Eastern<br>
Subject: RE: [cisco-voip] CallBack<br>
<br>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Yes but
that will not work for
external callers. Louis what is the requirement.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, June 22, 2009 10:27 AM<br>
<b>To:</b> Louis Koekemoer (ZA)<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CallBack</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">Just
to be clear, I don't think you have to redial to get
CallBack, during busy tone, the CallBack softkey should be visible, if
not
check your softkey layout configuration.<br>
<br>
You can also consider adding another line on the phone, so ring busy
goes
there. Internal callers will see that second line display and know they
are on
the line.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Louis Koekemoer (ZA)" <a class="moz-txt-link-rfc2396E" href="mailto:Louis.Koekemoer@za.didata.com"><Louis.Koekemoer@za.didata.com></a><br>
To: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Sent: Monday, June 22, 2009 11:14:07 AM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] CallBack<br>
<br>
<br>
</span></p>
<p class="MsoNormal"><span style="color: black;">I have a difficult
Customer that
is demanding the following. We just installed configured CUCM 7.0(2).
In a
Callback scenario as I know it, it works as follows: Caller A calls
Caller B.
Caller B gets a notification that there is another call waiting, but
Caller A
does not see that Caller B is busy. The customer insist they want this
functionality. On their current PABX they get a message that says dial
5 to
initiate a callback. I’m not aware of any functionality like this on
CallManager. I can give them a busy tone, but then they will have to
redial to
get the option for callback, and also they will loose the functionality
to call
forward busy/no answer, which they want, and is setup to forward back
to the
site’s pilot point. Please can anyone give me any suggestions here?</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="color: black;">Regards</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: black;">Louis
Koekemoer</span></b><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Cisco
IPT Systems
Engineer</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Dimension
Data</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Tel.
+27 (11) 575 6560</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Mob.
+27 (71) 680 8790</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Fax.
+27 (11) 576 6560</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: black;"><a
moz-do-not-send="true" href="Louis.Koekemoer@za.didata.com"
target="_blank">Louis.Koekemoer@za.didata.com</a></span><span
style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: black;"> </span><span
style="color: black;"></span></p>
<p class="MsoNormal"><span
style="font-size: 24pt; font-family: Webdings; color: green;">P</span><span
style="color: black;"> </span><span
style="font-size: 7.5pt; font-family: "Tahoma","sans-serif"; color: green;"
lang="NL-BE">Before
printing I think about the environment</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;"> </span><span
style="color: black;"></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">For
more information about Dimension Data, please go to <u><a
moz-do-not-send="true" href="http://www.dimensiondata.com/"
target="_blank">www.dimensiondata.com</a></u></span><span
style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">This
email and all contents are subject to the following disclaimer:</span></p>
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