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<p class=MsoNormal><span style='color:#1F497D'>Yes but that will not work for
external callers. Louis what is the requirement.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, June 22, 2009 10:27 AM<br>
<b>To:</b> Louis Koekemoer (ZA)<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CallBack<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Just to be clear, I don't think you have to redial to get
CallBack, during busy tone, the CallBack softkey should be visible, if not
check your softkey layout configuration.<br>
<br>
You can also consider adding another line on the phone, so ring busy goes
there. Internal callers will see that second line display and know they are on
the line.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Louis Koekemoer (ZA)" <Louis.Koekemoer@za.didata.com><br>
To: cisco-voip@puck.nether.net<br>
Sent: Monday, June 22, 2009 11:14:07 AM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] CallBack<br>
<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>I have a difficult Customer that
is demanding the following. We just installed configured CUCM 7.0(2). In a
Callback scenario as I know it, it works as follows: Caller A calls Caller B.
Caller B gets a notification that there is another call waiting, but Caller A
does not see that Caller B is busy. The customer insist they want this
functionality. On their current PABX they get a message that says dial 5 to
initiate a callback. I’m not aware of any functionality like this on
CallManager. I can give them a busy tone, but then they will have to redial to
get the option for callback, and also they will loose the functionality to call
forward busy/no answer, which they want, and is setup to forward back to the
site’s pilot point. Please can anyone give me any suggestions here?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:black'>Louis
Koekemoer</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>Cisco IPT Systems
Engineer</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>Dimension Data</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>Tel.
+27 (11) 575 6560</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>Mob.
+27 (71) 680 8790</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>Fax.
+27 (11) 576 6560</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'><a
href="Louis.Koekemoer@za.didata.com" target="_blank">Louis.Koekemoer@za.didata.com</a></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:24.0pt;font-family:Webdings;
color:green'>P</span><span style='color:black'> </span><span lang=NL-BE
style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:green'>Before
printing I think about the environment</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>For more information about Dimension Data, please go to <u><a
href="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a></u></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>This
email and all contents are subject to the following disclaimer:<o:p></o:p></span></p>
<p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>"<a
href="http://www.dimensiondata.com/emaildisclaimer.htm" target="_blank">http://www.dimensiondata.com/emaildisclaimer.htm</a>"<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
_______________________________________________ cisco-voip mailing list
cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip <o:p></o:p></span></p>
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