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<p class=MsoNormal><span style='color:#1F497D'>I thought the busy trigger only
affected the line appearance on the phone, i.e. as long as there were other
phones sharing the line that had not hit their busy triggers then the call
would ring on those phones.<o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"><span style='color:#1F497D'><o:p> </o:p></span></a></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Turpin, Mark
[mailto:mark.turpin@Calence.com] <br>
<b>Sent:</b> June 23, 2009 10:05<br>
<b>To:</b> Eric Pedersen; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] busy trigger and call transfer<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>When you transfer you have the
call on hold (1) and you’re placing a new call (2). Therefore when
the extension rings it has hit the busy trigger and goes to voicemail.
When you increased it to 3, you allowed the call to go through.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>This is normal.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>--<br>
<br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>MARK TURPIN</span></b><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:black'> </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> Systems
Engineer </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:red'>| </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>CCIE 21649 </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:red'>|</span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'> Insight Networking </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> </span><span
style='color:#1F497D'><a href="www.insight.com"><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif"'>www.insight.com</span></a></span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>Single Number Reach: +1-314-656-2315 f.
+1-314-656-2355 </span></b><span style='color:#1F497D'><a
href="mailto:mark.turpin@insight.com"><b><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif"'>mark.turpin@insight.com</span></b></a></span><b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Garamond","serif";color:gray'>The information contained in this
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Eric Pedersen<br>
<b>Sent:</b> Tuesday, June 23, 2009 10:47 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] busy trigger and call transfer<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-CA>I am seeing busy trigger behaviour that seems
incorrect to me when calls are being transferred. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>User A and User B both have line
appearances for DN 1000 with a busy trigger of 2. User A answers an
incoming call to 1000, and then wants to transfer it back to 1000 so user
B’s phone rings. However, when user A does this, it goes directly
to VM even though user B has no active calls. I increased user A’s
busy trigger to 3, but still saw the same behaviour. To get user
B’s phone to ring, I had to increase her busy limit to 3 also, which
makes no sense to me since she has no active calls.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>Is CM behaving strange or am I just missing
something? It is CM 6.1(2).<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>Eric<o:p></o:p></span></p>
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