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<p class=MsoNormal><span style='color:#1F497D'>Others may correct me for this,
but I believe you are going to need to integrate a database into this mix to
store those variables. Thus, you can use ANI to do a lookup and read these
values into your variables prior to presenting the call to an agent.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'>Chris Beck<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>IT Lead - Voice Technologies<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>USG Corporation<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>312-436-4541 (office)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>312-730-5524 (Mobile)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>312-672-4541 (FAX)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>cbeck@usg.com<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>ROJAS, Mario<br>
<b>Sent:</b> Thursday, June 25, 2009 1:00 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Show Saved Enterprise Data in CAD<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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height:.25in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello,
<br>
<br>
We are working on a proposal of a Unified CCX 7, and the customer wants the
following to happen: <br>
<br>
1) The agent answers a call and has fields in his desktop client to classify
the call (like, New Customer, VIP, etc). I know this can be done with
customizable Enterprise Data. <br>
<br>
2) The next time the agent answers the call coming from the same telephone
number (or whatever method of identifying the called, like a customer ID),
the agent desktop shows the last variable saved. Like, in step 1, the first
call was classified as a New Customer. The next time the a call from the same
number goes in, the agent can see how the previous call was treated. <br>
<br>
Is that possible? I have configured custom Enterprise Data fields, and I can
save information on them, but they don't show up the next time the call comes
in. <br>
<br>
Best regards, <br>
<br>
<b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#FF3300'>MARIO ROJAS GUERRERO</span></b><span style='font-size:7.5pt;
font-family:"Verdana","sans-serif";color:#666666'><br>
</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#333333'>Systems Engineer</span></b><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#FF3300'>LOGICALIS</span></b><span lang=ES style='font-size:7.5pt;
font-family:"Verdana","sans-serif";color:#666666'><br>
</span><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Los Sauces 325 – San Isidro<o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Lima 27 - Perú<br>
Tel/Fax: +51-1 611-9682<br>
Mov:+51-1 980300124 <br>
</span><u><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'><a href="mailto:mario.rojas@la.logicalis.com"><span lang=ES>mario.rojas@la.logicalis.com</span></a></span></u><span
lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#1F497D'><br>
</span><u><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:purple'><a href="http://www.la.logicalis.com"><span lang=ES>www.la.logicalis.com</span></a></span></u><u><span
lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#FF3300'><br>
</span></u><u><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:purple'><a href="http://www.logicalisnow.com/"><span lang=ES>www.logicalisnow.com</span></a></span></u><span
lang=ES style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:green'>Por favor, piense en el medioambiente antes de imprimir este
email.</span><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#666666'> <br>
</span><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#333333'>La presente información se envía únicamente para el
destinatario, y contiene información de carácter CONFIDENCIAL o PRIVLEGIADA.<br>
La modificación, retransmisión, difusión, copia u otro uso de esta
información por cualquier medio, por personas distintas al destinatario,
están estrictamente prohibidas.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:green'>Please, think about the environment before printing this
email. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#333333'>The present information is sent solely for the adressee, and
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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>
<br>
__________ Information from ESET Smart Security, version of virus signature
database 4187 (20090625) __________<br>
<br>
The message was checked by ESET Smart Security.<br>
<br>
<a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></p>
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<table><tr><td bgcolor=#ffffff><font color=#000000>Confidentiality Notice: This email is intended for the sole use of the intended recipient(s) and may contain confidential, proprietary or privileged information. If you are not the intended recipient, you are notified that any use, review, dissemination, copying or action taken based on this message or its attachments, if any, is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy or delete all copies of the original message and any attachments. Thank you.<br>
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