There are two types of transfer in AC. <br><br>The first option available to the user is just "Transfer" this is actually a CTI LineCallRedirect. It takes the info for the first inbound call and redirects that call back out to the final destination. Thats why the CallerID isn't that of the operator. The operator never makes a new call out, just redirects the original call.That's probably what your user is doing.<br>
<br>The next option which you'll want to try in AC is the "Consult Transfer". This makes a new call from the AC phone to the final destination, then the AC user has the option to join the first call to this new outbound call. This is exactly like what is done from the IP Phone, and the CallerID is that of the Operator IP Phone. You'll want to go this route most likely.<br>
<br>Give that a try and let me know if it works.<br><br><br><br><div class="gmail_quote">On Thu, Jun 25, 2009 at 5:48 PM, Steve G <span dir="ltr"><<a href="mailto:smgustafson@gmail.com">smgustafson@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">CCM Version 4.1.3 SR3b</font></div>
<div style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"></font> </div>
<div style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">We replaced a PRI backhauled via a sip trunk to an IAD. After the new PRI turnup the receptionist complained of not being able to transfer calls to cell phones from Attendant Console (from the desk phone it worked fine).</font></div>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"></font> </p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">So, I grabbed some ISDN debug information and what is happening is from the attendant console the transferred call has a calling party number of my phone but when she transfers from her desk phone it carries her calling party number. The calls fail when transferred from Attendant Console since the calling party number isn’t one of their DID’s.</font></p>
<div style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> </font></div>
<div style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">My number is the 503XXXXXX number</font></div>
<div style="margin: 0in 0in 0pt;">The number local to the phone system is the 760XXXXXX number</div>
<div style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"></font> </div>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">Anyone seen this before?</font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> </font></p>
<p style="margin: 0in 0in 0pt;"><b><font size="3"><font face="Calibri">Transfer from Attendant Console</font></font></b></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">Jun 25 17:20:24.005: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x21FA </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Bearer Capability i = 0x8090A2 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Standard = CCITT </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Transfer Capability = Speech </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Transfer Mode = Circuit </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Transfer Rate = 64 kbit/s </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Channel ID i = 0xA98383 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Exclusive, Channel 3 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Progress Ind i = 0x8183 - Origination address is non-ISDN </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">r1.cathedral-frd.palmsprings# </font></p>
<p style="margin: 0in 0in 0pt;"><b><span style="color: red;"><font size="3"><font face="Calibri"> Calling Party Number i = 0x2181, '503XXXXXX' </font></font></span></b></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Plan:ISDN, Type:National </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Called Party Number i = 0xC1, '534XXXX' </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Plan:ISDN, Type:Subscriber(local)</font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">Jun 25 17:20:24.021: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Channel ID i = 0xA98383 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Exclusive, Channel 3</font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">r1.cathedral-frd.palmsprings#</font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> </font></p>
<p style="margin: 0in 0in 0pt;"><b><font size="3"><font face="Calibri">Transfer from phone</font></font></b></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">un 25 17:21:58.833: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x21FC </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Bearer Capability i = 0x8090A2 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Standard = CCITT </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Transfer Capability = Speech </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Transfer Mode = Circuit </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Transfer Rate = 64 kbit/s </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Channel ID i = 0xA98382 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Exclusive, Channel 2 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Progress Ind i = 0x8183 - Origination address is non-ISDN </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">r1.cathedral-frd.palmsprings# </font></p>
<p style="margin: 0in 0in 0pt;"><b><span style="color: red;"><font size="3"><font face="Calibri"> Calling Party Number i = 0x2181, '760XXXXXX' </font></font></span></b></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Plan:ISDN, Type:National </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Called Party Number i = 0xC1, '534XXXX' </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Plan:ISDN, Type:Subscriber(local)</font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri">Jun 25 17:21:58.853: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Channel ID i = 0xA98382 </font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> Exclusive, Channel 2</font></p>
<p style="margin: 0in 0in 0pt;"><font size="3" face="Calibri"> </font></p>
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