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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello,
<br>
<br>
We are working on a proposal of a Unified CCX 7, and the customer wants the
following to happen: <br>
<br>
1) The agent answers a call and has fields in his desktop client to classify the
call (like, New Customer, VIP, etc). I know this can be done with
customizable Enterprise Data. <br>
<br>
2) The next time the agent answers the call coming from the same telephone
number (or whatever method of identifying the called, like a customer ID),
the agent desktop shows the last variable saved. Like, in step 1, the first
call was classified as a New Customer. The next time the a call from the same
number goes in, the agent can see how the previous call was treated. <br>
<br>
Is that possible? I have configured custom Enterprise Data fields, and I can
save information on them, but they don't show up the next time the call comes
in. <br>
<br>
Best regards, <br>
<br>
<b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#FF3300'>MARIO ROJAS GUERRERO</span></b><span style='font-size:7.5pt;
font-family:"Verdana","sans-serif";color:#666666'><br>
</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#333333'>Systems Engineer</span></b><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#FF3300'>LOGICALIS</span></b><span lang=ES style='font-size:7.5pt;
font-family:"Verdana","sans-serif";color:#666666'><br>
</span><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Los Sauces 325 – San Isidro<o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Lima 27 - Perú<br>
Tel/Fax: +51-1 611-9682<br>
Mov:+51-1 980300124 <br>
</span><u><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'><a href="mailto:mario.rojas@la.logicalis.com"><span lang=ES>mario.rojas@la.logicalis.com</span></a></span></u><span
lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#1F497D'><br>
</span><u><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:purple'><a href="http://www.la.logicalis.com"><span lang=ES>www.la.logicalis.com</span></a></span></u><u><span
lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#FF3300'><br>
</span></u><u><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:purple'><a href="http://www.logicalisnow.com/"><span lang=ES>www.logicalisnow.com</span></a></span></u><span
lang=ES style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:green'>Por favor, piense en el medioambiente antes de imprimir este
email.</span><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#666666'> <br>
</span><span lang=ES style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#333333'>La presente información se envía únicamente para el
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La modificación, retransmisión, difusión, copia u otro uso de esta
información por cualquier medio, por personas distintas al destinatario,
están estrictamente prohibidas.<o:p></o:p></span></p>
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email. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#333333'>The present information is sent solely for the adressee, and
contains information of CONFIDENTIAL or PRIVILEGED nature. The modification,
broadcasting, diffusion, copy or another use of this information by any
means, of people different from the adressee, are strictly prohibited.</span><span
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