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<p class=MsoNormal>I am using the voicemail.aef and voicemailqueing.aef from
this website.<o:p></o:p></p>
<p class=MsoNormal><a
href="http://www.uccx.net/media/g/scriptexamples-5x/default.aspx?PageIndex=2">http://www.uccx.net/media/g/scriptexamples-5x/default.aspx?PageIndex=2</a><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have everything working well but have a few questions and
hope someone can help me out. On the queuing aspect of the call when it gets
presented to the agent they will press 2 and dial the original caller number.
How can I setup up some type of logic so that if the remote party does not answer
or the agent gets a voicemail box of the caller that the agent can hang-up and
have the call wait a period of time and then get sent back to the queue to the
agents. I guess I am looking for some type of interaction with the CAD software
or even a DTMF entree to tell UCCX that the call was not handled and needs to
be called again at a different time. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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