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Not exactly, FAC and CMC are not that dynamic. Much better approach to
route calls over to IP-IVR to do database dip for lookup or validation.<br>
<br>
You can change FAC/CMC via BPS or AXL, but even then it becomes limited
compared to the potential number of tickets. The database will allow
adding CMC to your heart's content. However, CM tends to fail to start
after many are added. CM is only tested up to 60,000 CMC.<br>
<br>
While technically possible, it's just not particularly sane or
scalable. Send it to IP-IVR and database dip to your ticket system
backend.<br>
<br>
/Wes<br>
<br>
On Monday, June 29, 2009 1:01:24 PM, Matthew Loraditch
<a class="moz-txt-link-rfc2396E" href="mailto:MLoraditch@heliontechnologies.com"><MLoraditch@heliontechnologies.com></a> wrote:<br>
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<p class="MsoNormal">I don’t think this is possible, but wanted to
ping the
list about it. Would it be possible to setup calls to require a CMC but
not
need to match it against any list? In this scenario the customer has a
ticketing system and would like to possibly associate calls by ticket
number.
Tickets constantly opening and closing means a constantly changing list
of CMCs.
The tickets are in a SQL DB so I could imagine some sort of process
that does
an AXL update to Call Manager but wondered if we could do something
simpler.<o:p></o:p></p>
<p class="MsoNormal">Thanks much!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color: black;">Matthew Loraditch</span></b><span
style="color: black;"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black;">Timonium, MD 21093 <br>
<a moz-do-not-send="true" href="mailto:support@heliontechnologies.com"><span
style="color: black;">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a moz-do-not-send="true"
href="http://www.heliontechnologies.com"><span style="color: black;">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a moz-do-not-send="true"
href="mailto:support@heliontechnologies.com"><span
style="color: black;">support@heliontechnologies.com</span></a> for
fast
assistance!</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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