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<DIV><SPAN class=164420517-30062009><FONT size=2 face=Arial>It is Interactive
Inelegance CIC..</FONT></SPAN></DIV>
<DIV><SPAN class=164420517-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=164420517-30062009><A
href="blocked::http://www.inin.com/ProductSolutions/Pages/default.aspx">http://www.inin.com/ProductSolutions/Pages/default.aspx</A></SPAN></DIV></DIV><BR>
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<FONT size=2 face=Tahoma><B>From:</B> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <BR><B>Sent:</B> Tuesday, June 30, 2009 8:04
PM<BR><B>To:</B> 'sgsdev@gmail.com';
'cisco-voip@puck.nether.net'<BR><B>Subject:</B> Re: [cisco-voip] FW: Silence
Upon ACD Calls<BR></FONT><BR></DIV>
<DIV></DIV>
<P><FONT color=navy size=2 face=Arial>What ACD system is it?</FONT></P>
<P>
<HR tabIndex=-1 align=center SIZE=2 width="100%">
<FONT size=2 face=Tahoma><B>From</B>: cisco-voip-bounces@puck.nether.net
<CISCO-VOIP-BOUNCES@PUCK.NETHER.NET><BR><B>To</B>: cisco-voip@puck.nether.net
<CISCO-VOIP@PUCK.NETHER.NET><BR><B>Sent</B>: Tue Jun 30 18:01:48
2009<BR><B>Subject</B>: [cisco-voip] FW: Silence Upon ACD Calls <BR></FONT>
<P></P>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial>Hi,</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2 face=Arial>We have IP phones
registered on CUCM 7.0.1. There is an ACD system installed on another CCM
cluster version 4.3.2. The current configuration is simply some Routepoints
associated to a TAPI user and some CTI ports also associated with the same user
to enable wave playback. The ACD system is functioning perfectly and answers
incoming on-net and off-net calls successfully.</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2 face=Arial>However, when any of
the phones registered to CUCM 7 tries to call the ACD system numbers via (DID)
that is, the call is established for a brief period in which nothing is played
back to the caller and then the call disconnects on its own. By the way both of
the clusters are on the same LAN with no intercluster
trunks.</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2 face=Arial>I hope someone can
unfold this mystery for me.</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial>Thanks</FONT></SPAN></DIV><PRE>*************************************************************************
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