<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:black;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;
color:black;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor=white lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>FYI all,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It was easiest to just rebuild the server from scratch. Less than
1 hr. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cheers<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b>Sent:</b> Tuesday, June 30, 2009 11:45 PM<br>
<b>To:</b> Dana Tong (AU)<br>
<b>Cc:</b> phani kumar kanuri; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Database communication error in Presence 7.0<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi Dana,<br>
<br>
If the hostname or IP was changed without following proper steps please change
it back and then reboot server. this should restore service.<br>
<br>
if that is not the case or if that does not fix it then yes, it is best to open
a TAC case to investigate.<br>
<br>
Regards,<br>
Wes<br>
<br>
On Tuesday, June 30, 2009 12:32:50 AM, Dana Tong (AU) <a
href="mailto:Dana.Tong@didata.com.au"><Dana.Tong@didata.com.au></a>
wrote:<br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Hi
all,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Did
anyone have a fix for this? Can the TAC fix remotely via root? or is it a
complete rebuild?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Cheers</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Dana</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div id=divRpF413235>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Wes Sisk [<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>]<br>
<b>Sent:</b> Friday, 10 April 2009 11:18 PM<br>
<b>To:</b> phani kumar kanuri<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Database communication error in Presence 7.0</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>a cisco db is stopped.<br>
<br>
this usually happens when one attempts to change the hostname or ip address of
the server and does not follow proper steps. have you made any such
changes recently?<br>
<br>
ssh to the CLI to obtain informix logs that should provide insight:<br>
file get activelog cm/log/informix/*<br>
<br>
/wes<br>
<br>
On Friday, April 10, 2009 8:58:30 AM, phani kumar kanuri <a
href="mailto:phanivoip@gmail.com"><phanivoip@gmail.com></a> wrote:<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>I am sure that i am using the
right login and password , I am seeing many services shows stopping and some
shows component not found ,could not able to bring up the services . I could
able to login to OS Admin but not the Presence Application.<br>
<br>
Any way that i can make it work other than reinstall?<br>
<br>
admin:utils service list<br>
<br>
Requesting service status, please wait...<br>
System SSH [STARTED]<br>
Cluster Manager [STARTED]<br>
Service Manager is running<br>
Getting list of all services<br>
>> Return code = 0<br>
A Cisco DB[STOPPED] Component is not running<br>
A Cisco DB Replicator[STARTED]<br>
Cisco AMC Service[STARTED]<br>
Cisco AXL Web Service[STOPPING]<br>
Cisco CDP[STARTED]<br>
Cisco CDP Agent[STARTED]<br>
Cisco CallManager Admin[STOPPING]<br>
Cisco CallManager Serviceability[STOPPING]<br>
Cisco CallManager Serviceability RTMT[STOPPING]<br>
Cisco Certificate Expiry Monitor[STARTED]<br>
Cisco DRF Local[STARTED]<br>
Cisco DRF Master[STARTED]<br>
Cisco Database Layer Monitor[STARTED]<br>
Cisco License Manager[STARTED]<br>
Cisco Log Partition Monitoring Tool[STARTED]<br>
Cisco RIS Data Collector[STARTED]<br>
Cisco RTMT Reporter Servlet[STOPPING]<br>
Cisco Syslog Agent[STARTED]<br>
Cisco Tomcat[STOPPED] Component is not running<br>
Cisco Tomcat Stats Servlet[STOPPING]<br>
Cisco Trace Collection Service[STARTED]<br>
Cisco Trace Collection Servlet[STOPPING]<br>
Cisco UP Client Profile Agent[STOPPING]<br>
Cisco UP Config Agent[STOPPED] Component is not running<br>
Cisco UP Intercluster Sync Agent[STARTED]<br>
Cisco UP OAM Agent[STARTED]<br>
Cisco UP Presence Engine[STOPPED] Component is not running<br>
Cisco UP Presence Engine Database[STARTED]<br>
Cisco UP SIP Proxy[STARTED]<br>
Cisco UP Sync Agent[STOPPED] Component is not running<br>
Host Resources Agent[STARTED]<br>
MIB2 Agent[STARTED]<br>
Native Agent Adapter[STARTED]<br>
SNMP Master Agent[STOPPED] Component is not running<br>
SOAP -Log Collection APIs[STARTED]<br>
SOAP -Performance Monitoring APIs[STARTED]<br>
SOAP -Real-Time Service APIs[STARTED]<br>
System Application Agent[STARTED]<br>
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated<br>
Cisco Serviceability Reporter[STOPPED] Service Not Activated<br>
Service Manager is running<br>
Getting list of all services<br>
Service Manager is currently busy, please try again in a few minutes<br>
<br>
<br>
Thanks,<br>
Phani<br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <<a
href="mailto:afrankel@cisco.com">afrankel@cisco.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>Might also see this error if the DB is not started.
Try 'utils service<br>
list' from the CLI.<br>
<br>
This can occur if the proper steps were not followed in changing the host<br>
name or IP.<br>
<span style='color:#888888'><br>
<br>
Adam</span><o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Peter Slow<br>
Sent: Wednesday, April 08, 2009 4:00 PM<br>
To: phani kumar kanuri<br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] Database communication error in Presence 7.0<br>
<br>
i think that's one of the things you will see, actually, if you try to<br>
log in using the wrong username/password. I have seen the same sort of<br>
thing on CUCM.<br>
<br>
-Peter<br>
<br>
On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <<a
href="mailto:phanivoip@gmail.com">phanivoip@gmail.com</a>><br>
wrote:<br>
> Hi All,<br>
><br>
> I have changed the Host name to IP address in the Presence 7.0. Once i<br>
> rebooted i could not able to loin to GUI .I see an "Database communication<br>
> error". Can any one help me the possible ways to fix this.<br>
><br>
> Thanks,<br>
> Phani Kumar<br>
><br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>******************************************************************************</span><o:p></o:p></p>
<p><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>- NOTICE FROM
DIMENSION DATA AUSTRALIA</span><o:p></o:p></p>
<p><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>This message
is confidential, and may contain proprietary or legally privileged information.
If you have received this email in error, please notify the sender and delete
it immediately.</span><o:p></o:p></p>
<p><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<p><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>Internet
communications are not secure. You should scan this message and any attachments
for viruses. Under no circumstances do we accept liability for any loss or
damage which may result from your receipt of this message or any attachments.</span><o:p></o:p></p>
<p><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>******************************************************************************</span><o:p></o:p></p>
<p><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>