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<DIV></DIV>
<DIV><SPAN class=781384710-01072009><FONT size=2>Thanks.. I am afraid thought
that I tried to look everywhere but don't know which parameter is the
correct one. Here is what I changed and is now configured on the CCM7
server:</FONT></SPAN></DIV>
<DIV><SPAN class=781384710-01072009><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=781384710-01072009></SPAN><FONT size=2>_<SPAN
class=781384710-01072009>Service Parameter Configuration </SPAN></FONT></DIV>
<DIV><SPAN class=781384710-01072009><FONT size=2> |___Clusterwide
Parameters (System - Location and Region)</FONT></DIV>
<DIV><FONT color=#0000ff><FONT face=Arial><FONT size=2><FONT color=#000000><FONT
face="Times New Roman"><SPAN
class=781384710-01072009> |___</SPAN>G722 Codec Enabled =>
Enabled for All Devices <BR><SPAN
class=781384710-01072009> |___</SPAN>iLBC Codec Enabled
=> Enabled for All Devices <BR><SPAN
class=781384710-01072009> |___</SPAN>Intraregion Audio Codec
Default =>
G711/G722 <BR><SPAN
class=781384710-01072009> |___</SPAN>Interregion Audio Codec
Default => G711/G722</FONT></FONT> <SPAN
class=328460113-04072009> </SPAN></FONT></FONT></FONT></DIV>
<DIV><FONT color=#0000ff><FONT face=Arial><FONT size=2><SPAN
class=328460113-04072009></SPAN></FONT></FONT></FONT> </DIV>
<DIV><FONT size=2><SPAN class=328460113-04072009>Of course the above changed the
Region codec configuration to also be g711/g722</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2><SPAN class=781384710-01072009>I restarted the CCM server too.
But the outgoing calls to the other CCM4 ACD is still giving salience. So I am
either not changing the right configuration parameter or this is not the reason
for the problem altogether.</SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=781384710-01072009></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN class=781384710-01072009>Any ideas?</SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=781384710-01072009></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN class=781384710-01072009>Thanks</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff size=2 face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=781384710-01072009><FONT color=#0000ff size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=781384710-01072009><FONT color=#0000ff size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><BR></DIV>
<DIV dir=ltr lang=en-us class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>From:</B> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <BR><B>Sent:</B> Wednesday, July 01, 2009 1:35
AM<BR><B>To:</B> 'sgsdev@gmail.com'<BR><B>Subject:</B> Re: [cisco-voip] FW:
Silence Upon ACD Calls<BR></FONT><BR></DIV>
<DIV></DIV>
<P><FONT color=navy size=2 face=Arial>Its in the "regions"
somewhere<BR><BR>Thanks</FONT></P>
<P>
<HR tabIndex=-1 align=center SIZE=2 width="100%">
<FONT size=2 face=Tahoma><B>From</B>: wazab <SGSDEV@GMAIL.COM><BR><B>To</B>:
Bennie Grant <BR><B>Sent</B>: Tue Jun 30 23:32:54 2009<BR><B>Subject</B>: RE:
[cisco-voip] FW: Silence Upon ACD Calls <BR></FONT>
<P></P>
<DIV><SPAN class=000023222-30062009><FONT color=#0000ff size=2 face=Arial>seems
like it might be the reason. I am not a CCM expert so could you please let me
know where from can I change that parameter. Enterprise parameters, service
parameters ?</FONT></SPAN></DIV>
<DIV><SPAN class=000023222-30062009><FONT color=#0000ff size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=000023222-30062009><FONT color=#0000ff size=2
face=Arial>Thanks</FONT></SPAN></DIV><BR>
<DIV dir=ltr lang=en-us class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>From:</B> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <BR><B>Sent:</B> Tuesday, June 30, 2009 8:20
PM<BR><B>To:</B> 'sgsdev@gmail.com';
'cisco-voip@puck.nether.net'<BR><B>Subject:</B> Re: [cisco-voip] FW: Silence
Upon ACD Calls<BR></FONT><BR></DIV>
<DIV></DIV>
<P><FONT color=navy size=2 face=Arial>I don't know much about it - I would check
the codecs though - make sure calls from your CM7 are g711<BR><BR>FYI - G711
"Used" to be the default, but it changed with CM7 to being g729, so I'd change
it to G711 and try again<BR><BR></FONT></P>
<P>
<HR tabIndex=-1 align=center SIZE=2 width="100%">
<FONT size=2 face=Tahoma><B>From</B>: wazab <SGSDEV@GMAIL.COM><BR><B>To</B>:
Bennie Grant; cisco-voip@puck.nether.net
<CISCO-VOIP@PUCK.NETHER.NET><BR><B>Sent</B>: Tue Jun 30 18:08:20
2009<BR><B>Subject</B>: RE: [cisco-voip] FW: Silence Upon ACD Calls <BR></FONT>
<P></P>
<DIV>
<DIV><SPAN class=164420517-30062009><FONT size=2 face=Arial>It is Interactive
Inelegance CIC..</FONT></SPAN></DIV>
<DIV><SPAN class=164420517-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=164420517-30062009><A
href="blocked::http://www.inin.com/ProductSolutions/Pages/default.aspx">http://www.inin.com/ProductSolutions/Pages/default.aspx</A></SPAN></DIV></DIV><BR>
<DIV dir=ltr lang=en-us class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>From:</B> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <BR><B>Sent:</B> Tuesday, June 30, 2009 8:04
PM<BR><B>To:</B> 'sgsdev@gmail.com';
'cisco-voip@puck.nether.net'<BR><B>Subject:</B> Re: [cisco-voip] FW: Silence
Upon ACD Calls<BR></FONT><BR></DIV>
<DIV></DIV>
<P><FONT color=navy size=2 face=Arial>What ACD system is it?</FONT></P>
<P>
<HR tabIndex=-1 align=center SIZE=2 width="100%">
<FONT size=2 face=Tahoma><B>From</B>: cisco-voip-bounces@puck.nether.net
<CISCO-VOIP-BOUNCES@PUCK.NETHER.NET><BR><B>To</B>: cisco-voip@puck.nether.net
<CISCO-VOIP@PUCK.NETHER.NET><BR><B>Sent</B>: Tue Jun 30 18:01:48
2009<BR><B>Subject</B>: [cisco-voip] FW: Silence Upon ACD Calls <BR></FONT>
<P></P>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial>Hi,</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2 face=Arial>We have IP phones
registered on CUCM 7.0.1. There is an ACD system installed on another CCM
cluster version 4.3.2. The current configuration is simply some Routepoints
associated to a TAPI user and some CTI ports also associated with the same user
to enable wave playback. The ACD system is functioning perfectly and answers
incoming on-net and off-net calls successfully.</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2 face=Arial>However, when any of
the phones registered to CUCM 7 tries to call the ACD system numbers via (DID)
that is, the call is established for a brief period in which nothing is played
back to the caller and then the call disconnects on its own. By the way both of
the clusters are on the same LAN with no intercluster
trunks.</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2 face=Arial>I hope someone can
unfold this mystery for me.</FONT></SPAN></DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=109023111-30062009><FONT size=2
face=Arial>Thanks</FONT></SPAN></DIV><PRE>*************************************************************************
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This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
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Mettoni Ltd
Registered in England and Wales: 4485956
9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
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