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Hi All,<BR>
<BR>
I got a query from my customer. Is it possible to send a basic CTI data on an IP Telephone which is not a part of contact centre.<BR>
e.g. An agent receive a call and does't have enough information , so he needs to transfer a call to an expert which is not a part of call centre, just having an IP Phone, so the call centre agent can send some CTI data to his IP Phone like caller personel information etc.<BR>Thanks in advance.<BR>
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<BR><FONT color=#0000ff face="Lucida Handwriting, Cursive">Regards,</FONT><BR><FONT color=#0000ff face="Lucida Handwriting">Sheeraz Saeed lodhi.</FONT><BR><BR><BR><BR><br /><hr />Beyond Hotmail - see what else you can do with Windows Live. <a href='http://clk.atdmt.com/UKM/go/134665375/direct/01/' target='_new'>Find out more.</a></body>
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