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Given this: "I tried this with a remote site, cell phone, and internal
phones and it always disconnects"<br>
<br>
I suspect you are using CM's built in software conference bridge. This
only supports G.711 codec. remote locations typically use one of the
low bitrate codecs such as G.729. This will cause a codec mismatch.<br>
<br>
You could try change the regions configuration to allow g.711 and
test. If you want to conference remote sites you will either need a
hardware conference bridge or a transcoder located at the remote site
to transcode from 711 to 729.<br>
<br>
/Wes<br>
<br>
On Friday, July 31, 2009 11:08:08 AM , Curtis, Adam
<a class="moz-txt-link-rfc2396E" href="mailto:ACurtis@pizzagalli.com"><ACurtis@pizzagalli.com></a> wrote:<br>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Over the
couple of days our
users have noticed that if they are on a call and want to conference
someone
else in they press the <b>Confrn</b> button, dial the number and the
person
answers, but when they press the <b>Confrn</b> button again one or
both parties
are dropped from the call. Is this a codec issue? If so, what log
traces should
I be looking for? I tried this with a remote site, cell phone, and
internal
phones and it always disconnects but if I conference in voicemail and
they auto
attendant it works fine.. Any ideas would be greatly appreciated!</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thank you,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span
style="font-size: 10pt; color: rgb(31, 73, 125);">Adam Curtis</span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span
style="font-size: 10pt; color: rgb(31, 73, 125);">Pizzagalli
Construction Company</span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span
style="font-size: 10pt; color: rgb(31, 73, 125);">IT Support
Technician</span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span
style="font-size: 10pt; color: rgb(31, 73, 125);">(802)
651-1319</span></b> <span style="color: rgb(31, 73, 125);"><o:p></o:p></span></p>
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