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<DIV><FONT size=2 face=Arial>Wes,</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Thanks for the reply I had to open a tac case and
they found the issue with the PRI dropping the inbound call through the H323
gateway. Do they have some type of parsing program that digs through the pages
of logs?</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Thanks,</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Mike</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=wsisk@cisco.com href="mailto:wsisk@cisco.com">Wes Sisk</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=mikeeo@msn.com
href="mailto:mikeeo@msn.com">Mike O</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 30, 2009 10:54
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Dropped calls
over ICT and H323 gateway</DIV>
<DIV><BR></DIV>CallManager traces. There is checkbox in RTMT to collect
them.<BR><BR>When you setup traces make sure you check the box on the
callmanager trace configuration page for enable h225 and enable h245
debugs.<BR><BR>Just a few pointers that may come in handy:<BR><BR>1. finding
'dropped' calls in traces is very tedious. there is monumental
investment in knowledge to make sense of traces. If you can identify
dropped calls in CDR it provides much more rapid problem isolation:<BR><A
class=moz-txt-link-freetext
href="http://supportwiki.cisco.com/ViewWiki/index.php/Dropped_Call_Troubleshooting_in_CUCM">http://supportwiki.cisco.com/ViewWiki/index.php/Dropped_Call_Troubleshooting_in_CUCM</A><BR><BR>2.
we see many dropped calls caused by TCP session aborts. As h.323 does
not support call preservation by default a TCP session abort of either the
H.225 session, H.245 session, or an unregistering phone device will cause the
call to drop. there were a few traces added to help identify some of
these cases:<BR><BR>CSCsm26337 need clear messages for h225
tcp session failure <BR>CSCsm26355 need clear messages for
h245 tcp session failure <BR><BR>I just updated these so updated information
will appear in Cisco Bug Toolkit in 24-48
hours.<BR><BR>Regards,<BR>Wes<BR><BR><BR>On Thursday, July 30, 2009 12:06:21
AM , Mike O <A class=moz-txt-link-rfc2396E
href="mailto:mikeeo@msn.com"><mikeeo@msn.com></A> wrote:<BR>
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<DIV><FONT size=2 face=Arial>Hey all Im getting dropped calls across an ICT
and H323 gateway, which log do I need to look at in RTMT? I have it all
enabled on CM just don;t know which log to download.</FONT></DIV><PRE wrap=""><HR SIZE=4 width="90%">
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