I put together a very basic IPCCX script for a small group of users. It works for the most part but there is one problem, when all agents are busy the caller just hears dead air. Also, I don't think they will reach an agent who becomes available if they happen to have hit this dead air.<div>
<br></div><div>Here is the script:<br><br><div><img src="http://www.pktloss.net/files/basic_script.jpg"></div><div><br></div><div><br></div><div>Starting to wonder if I should have something in the "Queued" area under "Select Resource"?</div>
<div><br></div><div>Time to go find some reading material on IPCCX scripting again. I rarely have to ever edit or add a script, I seem to have to learn this stuff once every 2 years again and only enough to get the result I need.</div>
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