Thanks for all the replies and guidance. Problem has been resolved with your help and its appreciated.<div><br></div><div>Regards,</div><div>Dane</div><div><br><br><div class="gmail_quote">On Thu, Aug 6, 2009 at 11:33 AM, Michael Back <span dir="ltr"><<a href="mailto:Michael.Back@nisd.net">Michael.Back@nisd.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">In the queue part of the script, put a call hold before the delay and a<br>
call unhold after the delay. This will give MOH. I would also increase<br>
the delay so that the caller won't notice the transitions. You could<br>
also add a prompt after the unhold like "thank you for holding..."<br>
<br>
MB<br>
<br>
>>> Dane <<a href="mailto:dane@pktloss.net">dane@pktloss.net</a>> 8/6/2009 11:08 AM >>><br>
<div><div></div><div class="h5">I put together a very basic IPCCX script for a small group of users.<br>
It<br>
works for the most part but there is one problem, when all agents are<br>
busy<br>
the caller just hears dead air. Also, I don't think they will reach<br>
an<br>
agent who becomes available if they happen to have hit this dead air.<br>
Here is the script:<br>
<br>
<br>
<br>
Starting to wonder if I should have something in the "Queued" area<br>
under<br>
"Select Resource"?<br>
<br>
Time to go find some reading material on IPCCX scripting again. I<br>
rarely<br>
have to ever edit or add a script, I seem to have to learn this stuff<br>
once<br>
every 2 years again and only enough to get the result I need.<br>
</div></div></blockquote></div><br></div>