Verify CTI Manager and AXP Web services are activated in UCM Serviceability. <div><br></div><div>Make sure your AXL user has Standard AXL API access and CTI Enabled as roles.<br><br><div class="gmail_quote">On Sat, Aug 8, 2009 at 1:56 PM, Tired Banchini <span dir="ltr"><<a href="mailto:tired.banchini@googlemail.com">tired.banchini@googlemail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi Chaps,<br><br>I am relatively new to CUCM and UCCX. I have CUCM 6.0 in Demo mode and I am trying to interface with UCCX 5.0.<br>
<br>I am at CRS setup stage, I get to the phase where license is loaded and completed, settings are retrieved (services activated) i.e. System Components Activation completed.<br>
<br>When I get to next page which is the unified CM configuration, I get a pop up saying "The selected AXL Service Providers cannot be accessed because the AXL Service cannot be enabled or the host server is not available".<br>
<br>I have created the AXL user etc on the CUCM as per the preivous install step which seemed to work ok, so not sure how to troubleshoot from here..?<br><br>I just wondered will CUCM in demo mode interface with UCCX or do I need extra license?<br>
<br>Any advice greated appreciated.<br><font color="#888888"><br>-tb<br>
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