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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It sounds like you got to the registry settings and updated that
or you wouldn’t be able to use the desktop phone (CTI control).
Might just want to double-check to make sure you got all of them though. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>A few questions -<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do you have your CSF phone associated to your user? <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What’s shown when you click on server health? Do you
see connected or another state?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When you right click your contact in MOC, do you see phone
numbers for them?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do you have app dial rules configured?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>--<br>
<br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>MARK TURPIN</span></b><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:black'> </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> SE </span><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:red'>| </span><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black'>CCIE
21649 </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:red'>|</span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'> Insight Networking </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="www.insight.com"><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:blue'>www.insight.com</span></a></span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>Single Number Reach: +1-314-656-2315 </span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:mark.turpin@insight.com"><b><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:blue'>mark.turpin@insight.com</span></b></a></span><b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black'> </span></b><b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> <o:p></o:p></span></p>
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color:gray'>original and all copies. Thank you.</span><span
style='font-size:9.0pt;font-family:"Garamond","serif";color:gray'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Tim Fulton<br>
<b>Sent:</b> Tuesday, August 11, 2009 10:50 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CUCIMOC Issues<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>I begin working with CUCIMOC today and have a few
issues which I hope someone can shed some light. Our enviroment is UCM is
7.0.2.21900-10 and I have the CSF enabled along with one device configured
(me). After installing the desktop client successfully, I have the
following issues:<o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>1. No dialing enabled for the Softphone.
Integeration with the desktop phone works.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>2. No telephone numbers are being passed to CUCIMOC
when you drag a MOC contact to the dial icon. Error Message - No phone number
is assoicated with this contact - This only occurs with associates in AD.
<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Any assistance is appreciated.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Tim in Tennessee<o:p></o:p></p>
</div>
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