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<p class=MsoNormal><span style='color:#1F497D'>The problem ended up being the
User Search Base. I needed to specify where the Username of the directory
account was located. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks for the advice,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Mike<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Nick Thompson
[mailto:Nick.Thompson@gocorptech.com] <br>
<b>Sent:</b> Wednesday, August 19, 2009 2:51 PM<br>
<b>To:</b> Teixeira, Mike; 'cisco-voip@puck.nether.net'<br>
<b>Subject:</b> RE: WFM installation error<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Make sure that the following
information is correct:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Base DN<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>IP Address (obviously correct
per your email)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>User Name
* this is the DISPLAY NAME of the account your are binding to the directory as
*<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>User Password<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>User Search
Base
* this should be in the format of ou=sublocation,ou=location if all of your
users are in a specific ou. If they are spread out, leave blank.
do NOT add the base dn to this section *<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>It is likely from the User
Name/User Search Base fields…<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>/nick<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Teixeira, Mike<br>
<b>Sent:</b> Wednesday, August 19, 2009 3:49 PM<br>
<b>To:</b> 'cisco-voip@puck.nether.net'<br>
<b>Subject:</b> [cisco-voip] WFM installation error<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hello all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am installing WFM 8.3(3). TAC tried to contact Calabrio.
Calabrio told TAC since it is an installation issue contact Cisco PDI. So I was
hoping someone had experience with WFM.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The error I am getting is:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Invalid data saving step Active Directory:<br>
Could not connect to AD domain <192.168.12.245>.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I can telnet to the AD server via 389. The WFM server is in
the domain and is able to log into it. ICMP is successful from WFM server and
AD server. Firewalls/ACLs are disabled. Anyone have an idea what I am missing?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>Mike <o:p></o:p></p>
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