Good point, I hadn't thought about that. But it would only impact those that dial 911 instead of 9911. One good thing about Emergency Responder is it even alerts local Security on the hang-ups.<div><br></div><div>Andrew</div>
<div><br><br><div class="gmail_quote">On Fri, Aug 21, 2009 at 8:34 PM, Lelio Fulgenzi <span dir="ltr"><<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div style="font-family:Verdana;font-size:10pt;color:#000000">Be aware this introduces a point of failure in the processing of 911 calls. If Unity is down, 911 fails unless you have a backup.<div class="im"><br><br>---<br>
Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br></div><div><div></div><div class="h5">From: "Andrew Dorsett" <<a href="mailto:vtadorsett@gmail.com" target="_blank">vtadorsett@gmail.com</a>><br>
To: "Jacquie Manick" <<a href="mailto:Jacquie.Manick@polarisind.com" target="_blank">Jacquie.Manick@polarisind.com</a>><br>Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Friday, August 21, 2009 5:44:51 PM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] 911 Calling Help<br><br>If you have Unity or some other system capable of a call handler, just forward 911 calls to a call handler which simply plays a very brief message informing the caller to "Please hang up and dial 9 911" The added 10 seconds of hearing that prompt isn't going to really impact the 911 response time...<div>
<br></div><div>Andrew</div><div><br></div><div><br><br><div class="gmail_quote">On Fri, Aug 21, 2009 at 3:42 PM, Jacquie Manick <span dir="ltr"><<a href="mailto:Jacquie.Manick@polarisind.com" target="_blank">Jacquie.Manick@polarisind.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex">
<div>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">We currently have two</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">route patterns</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">to route 911 calls. 9</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">.</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">911 & 911 (in case people forget to dial the 9). </font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">We are experiencing too many</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">users</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"></font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">dialing 911</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"></font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">when trying to dial LD</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">and routing out the 911 pattern</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">, t</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">hen get calls from emergency services to</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">our main #/security personnel</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> to verify if emergency at our location or not. </font></span><span lang="en-us"></span><span lang="en-us"> </span></p>
<p dir="ltr"><span lang="en-us"><font size="2" color="#000080" face="Symbol">·<font face="Courier New"> </font></font></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">I am wondering how I could route all the 911</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> (usually mistake)</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> calls to my</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">24 x 7</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">on-site</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">security personnel</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> extension</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> rather than off-site</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">?</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial"> I</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> would still leave the 9.911 routing as is</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> to off-site/gateway</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">.</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" color="#000080" face="Symbol">·<font face="Courier New"> </font></font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">The second issue I have is that when I do try to track the 911</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> misdial</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> calls in CDR</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">to see who the offenders are</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">, they are no</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> where to be found?</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">Avaya had</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">a</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> feature that would notify a designated extension when calls would be</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">placed to</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">an</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">“</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">alert</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">”</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> flagged</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">route pattern,</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> if that could be duplicated it would be helpful</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">Any</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">suggestions</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"> or</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" color="#000080" face="Arial">workarounds would be appreciated.</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial"></font></span><span lang="en-us"></span><span lang="en-us"> </span></p>
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