If you have Unity or some other system capable of a call handler, just forward 911 calls to a call handler which simply plays a very brief message informing the caller to "Please hang up and dial 9 911" The added 10 seconds of hearing that prompt isn't going to really impact the 911 response time...<div>
<br></div><div>Andrew</div><div><br></div><div><br><br><div class="gmail_quote">On Fri, Aug 21, 2009 at 3:42 PM, Jacquie Manick <span dir="ltr"><<a href="mailto:Jacquie.Manick@polarisind.com">Jacquie.Manick@polarisind.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p dir="LTR"><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">We currently have two</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">route patterns</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">to route 911 calls. 9</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">.</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">911 & 911 (in case people forget to dial the 9). </font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">We are experiencing too many</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">users</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"></font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">dialing 911</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"></font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">when trying to dial LD</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">and routing out the 911 pattern</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">, t</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">hen get calls from emergency services to</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">our main #/security personnel</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> to verify if emergency at our location or not. </font></span><span lang="en-us"></span><span lang="en-us"> </span></p>
<p dir="LTR"><span lang="en-us"><font color="#000080" size="2" face="Symbol">·<font face="Courier New"> </font></font></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">I am wondering how I could route all the 911</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> (usually mistake)</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> calls to my</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">24 x 7</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">on-site</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">security personnel</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> extension</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> rather than off-site</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">?</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial"> I</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> would still leave the 9.911 routing as is</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> to off-site/gateway</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">.</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="LTR"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="LTR"><span lang="en-us"><font color="#000080" size="2" face="Symbol">·<font face="Courier New"> </font></font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">The second issue I have is that when I do try to track the 911</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> misdial</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> calls in CDR</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">to see who the offenders are</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">, they are no</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> where to be found?</font></span></p>
<p dir="LTR"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="LTR"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="LTR"><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">Avaya had</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">a</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> feature that would notify a designated extension when calls would be</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">placed to</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">an</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">“</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">alert</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">”</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> flagged</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">route pattern,</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> if that could be duplicated it would be helpful</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="LTR"><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">Any</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">suggestions</font></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"> or</font></span><span lang="en-us"></span><span lang="en-us"> <font color="#000080" size="2" face="Arial">workarounds would be appreciated.</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="LTR"><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial"></font></span><span lang="en-us"></span><span lang="en-us"> </span></p>
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