<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>wrt #2 - it's not likely an intentional LD dial sequence, but a fat fingering...so dialing 9-1-<areacode> leaves room for error when you accidentally press 1 twice and hit the 911 route pattern.<br><br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Robert Kochis" <bkochis@comcast.net><br>To: "Jacquie Manick" <Jacquie.Manick@polarisind.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Sunday, August 23, 2009 11:16:26 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] 911 Calling Help<br><br>
<title>911 Calling Help</title>
Jacquie, <br>
<br>
There are several problems here:<br>
1. 9<dot>911 dial peer would only work is someone dialed 9<some digit>911, you need to remove the <dot> for 9911 to work correctly.<br>
<br>
2. I believe your logic is flawed. The are NO area codes that start with a digit one so long distance is not the issue. I mean dialing 9 for an external line, then 1 for long distance and then an area code starting with 1. I had a similar situation in one of my offices where the cleaning crew was attempting to call international and never dialed the 0, they were dialing 911 instead of 9011. <br>
<br>
This would only occur if you had a dial peer that was 911<multiple dots> or 911T. A destination pattern of 9T would work if your callers were dialing 9911. <br>
(Remember, that Cisco IOS matches longest destination pattern possible not the first pattern it encounters.)<br>
<br>
3. As far as the CDR reporting goes, did you search for a string containing the digits '911' or simply a field value of 911. I am sure I am not explaining this correctly but a search string of '%911%' (in Microsoft Access) would return any records containing the value of 911 anywhere in the field, not just records that contained the literal value of '911' <br>
<br>
Hope this helps,<br>
Bob<br>
<br>
<br>
On Fri, 2009-08-21 at 14:42 -0500, Jacquie Manick wrote:<br>
<blockquote>
<font size="2"><font color="#000080">We currently have two</font></font> <font size="2"><font color="#000080">route patterns</font></font> <font size="2"><font color="#000080">to route 911 calls. 9.911 & 911 (in case people forget to dial the 9). </font></font> <font size="2"><font color="#000080">We are experiencing too many</font></font> <font size="2"><font color="#000080">users</font></font> <font size="2"><font color="#000080">dialing 911</font></font> <font size="2"><font color="#000080">when trying to dial LD</font></font> <font size="2"><font color="#000080">and routing out the 911 pattern, then get calls from emergency services to</font></font> <font size="2"><font color="#000080">our main #/security personnel to verify if emergency at our location or not. </font></font> <br>
<br>
<font size="2"><font color="#000080">· </font></font> <font size="2"><font color="#000080">I am wondering how I could route all the 911 (usually mistake) calls to my</font></font> <font size="2"><font color="#000080">24 x 7</font></font> <font size="2"><font color="#000080">on-site</font></font> <font size="2"><font color="#000080">security personnel extension rather than off-site?</font></font> <font size="2"><font color="#000080"> I would still leave the 9.911 routing as is to off-site/gateway.</font></font><br>
<br>
<font size="2"><font color="#000080">· </font></font> <font size="2"><font color="#000080">The second issue I have is that when I do try to track the 911 misdial calls in CDR</font></font> <font size="2"><font color="#000080">to see who the offenders are, they are no where to be found?</font></font><br>
<br>
<font size="2"><font color="#000080">Avaya had</font></font> <font size="2"><font color="#000080">a feature that would notify a designated extension when calls would be</font></font> <font size="2"><font color="#000080">placed to</font></font> <font size="2"><font color="#000080">an</font></font> <font size="2"><font color="#000080">“alert” flagged</font></font> <font size="2"><font color="#000080">route pattern, if that could be duplicated it would be helpful</font></font><br>
<br>
<font size="2"><font color="#000080">Any</font></font> <font size="2"><font color="#000080">suggestions or</font></font> <font size="2"><font color="#000080">workarounds would be appreciated.</font></font><br>
<br>
<br>
<br>
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