<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>did they share what resolution path they took?<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Adam Curtis" <ACurtis@pizzagalli.com><br>To: "Matt Slaga (US)" <Matt.Slaga@us.didata.com>, cisco-voip@puck.nether.net<br>Sent: Monday, August 24, 2009 10:52:55 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] Call Handler Not Recognizing Inputs<br><br>
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle24
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="Section1">
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thanks for the help everyone.
This turned out to be an issue on our providers side that they were able to
take care of.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Adam Curtis</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Pizzagalli
Construction Company</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">IT Support
Technician</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">(802)
651-1319</span></b></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Curtis, Adam<br>
<b>Sent:</b> Friday, August 07, 2009 9:36 AM<br>
<b>To:</b> Matt Slaga (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Handler Not Recognizing Inputs</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Verified.. I opened a ticket
with TAC to see what they say it might be. Could be an issue with our provider
as well.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Adam Curtis</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Pizzagalli
Construction Company</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">IT Support
Technician</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">(802)
651-1319</span></b></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Matt Slaga (US)
[mailto:Matt.Slaga@us.didata.com] <br>
<b>Sent:</b> Friday, August 07, 2009 9:27 AM<br>
<b>To:</b> Curtis, Adam; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call Handler Not Recognizing Inputs</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Verify that your voice gateway
has dtmf relay enabled, perhaps it was accidentally removed at some
point. </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Curtis, Adam
[mailto:ACurtis@pizzagalli.com] <br>
<b>Sent:</b> Friday, August 07, 2009 9:25 AM<br>
<b>To:</b> Matt Slaga (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call Handler Not Recognizing Inputs</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">It seems to be any externals
calls that are coming in. The internal extension for the Call Handler has not
had this issue to my knowledge. I tested it 20-30 times this morning and
didn’t have a problem with it.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Adam Curtis</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Pizzagalli
Construction Company</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">IT Support
Technician</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">(802)
651-1319</span></b></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Matt Slaga (US)
[mailto:Matt.Slaga@us.didata.com] <br>
<b>Sent:</b> Friday, August 07, 2009 9:22 AM<br>
<b>To:</b> Curtis, Adam; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call Handler Not Recognizing Inputs</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Have you been able to pinpoint
whether these are internal calls, external calls, mobile phone calls? </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Curtis, Adam<br>
<b>Sent:</b> Friday, August 07, 2009 9:19 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Call Handler Not Recognizing Inputs</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We use a Call Handler as our front end prompt for anyone who
calls our company, but lately we have been having issues with it. Every 1 out
of 6 times the Call Handler plays it will not recognize DTMF and just keeps
playing the greeting. We are running Unity 7.0(2) and I have even restarted our
Unity server to see if that was the problem. Has anyone run into this issue
before?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Adam Curtis</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">Pizzagalli
Construction Company</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">IT Support
Technician</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(31, 73, 125);">(802)
651-1319</span></b></p>
<p class="MsoNormal"> </p>
<div class="MsoNormal" style="text-align: center;" align="center"><span style="font-size: 12pt; font-family: "Times New Roman","serif";">
<hr size="1" width="100%" align="center">
</span></div>
<p><strong>Disclaimer: This e-mail communication and any attachments may
contain confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee, you are
hereby notified that you have received this communication in error and that any
use or reproduction of this email or its contents is strictly prohibited and
may be unlawful. If you have received this communication in error, please
notify us immediately by replying to this message and deleting it from your
computer. Thank you. </strong></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span style="font-size: 12pt; font-family: "Times New Roman","serif";">
<hr size="1" width="100%" align="center">
</span></div>
<p><strong>Disclaimer: This e-mail communication and any attachments may
contain confidential and privileged information and is for use by the
designated addressee(s) named above only. If you are not the intended
addressee, you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. </strong></p>
</div>
<br>_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
</div></body></html>