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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>They mentioned that there was an
issue going from their underlying carrier to their network. The tech said he
reset the routing table on his end and after he did that everything came
through perfectly.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Adam Curtis<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Pizzagalli
Construction Company<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>IT Support
Technician<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>(802)
651-1319<o:p></o:p></span></b></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Lelio Fulgenzi
[mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Monday, August 24, 2009 12:13 PM<br>
<b>To:</b> Curtis, Adam<br>
<b>Cc:</b> Matt Slaga (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Handler Not Recognizing Inputs<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>did they share what resolution path they took?<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Adam Curtis" <ACurtis@pizzagalli.com><br>
To: "Matt Slaga (US)" <Matt.Slaga@us.didata.com>,
cisco-voip@puck.nether.net<br>
Sent: Monday, August 24, 2009 10:52:55 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] Call Handler Not Recognizing Inputs<br>
<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks for the help everyone.
This turned out to be an issue on our providers side that they were able to
take care of.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Adam Curtis</span></b><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Pizzagalli
Construction Company</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>IT Support
Technician</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>(802)
651-1319</span></b><span style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Curtis, Adam<br>
<b>Sent:</b> Friday, August 07, 2009 9:36 AM<br>
<b>To:</b> Matt Slaga (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Handler Not Recognizing Inputs</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Verified.. I opened a ticket
with TAC to see what they say it might be. Could be an issue with our provider
as well.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Adam Curtis</span></b><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Pizzagalli
Construction Company</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>IT Support
Technician</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>(802)
651-1319</span></b><span style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> Matt Slaga (US) [mailto:Matt.Slaga@us.didata.com] <br>
<b>Sent:</b> Friday, August 07, 2009 9:27 AM<br>
<b>To:</b> Curtis, Adam; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call Handler Not Recognizing Inputs</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Verify that your voice gateway
has dtmf relay enabled, perhaps it was accidentally removed at some
point. </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> Curtis, Adam [mailto:ACurtis@pizzagalli.com] <br>
<b>Sent:</b> Friday, August 07, 2009 9:25 AM<br>
<b>To:</b> Matt Slaga (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call Handler Not Recognizing Inputs</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>It seems to be any externals
calls that are coming in. The internal extension for the Call Handler has not
had this issue to my knowledge. I tested it 20-30 times this morning and didn’t
have a problem with it.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Adam Curtis</span></b><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Pizzagalli
Construction Company</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>IT Support
Technician</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>(802)
651-1319</span></b><span style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> Matt Slaga (US) [mailto:Matt.Slaga@us.didata.com] <br>
<b>Sent:</b> Friday, August 07, 2009 9:22 AM<br>
<b>To:</b> Curtis, Adam; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call Handler Not Recognizing Inputs</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Have you been able to pinpoint
whether these are internal calls, external calls, mobile phone calls? </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Curtis, Adam<br>
<b>Sent:</b> Friday, August 07, 2009 9:19 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Call Handler Not Recognizing Inputs</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>We use a Call Handler as our front
end prompt for anyone who calls our company, but lately we have been having
issues with it. Every 1 out of 6 times the Call Handler plays it will not
recognize DTMF and just keeps playing the greeting. We are running Unity 7.0(2)
and I have even restarted our Unity server to see if that was the problem. Has
anyone run into this issue before?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Adam Curtis</span></b><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Pizzagalli
Construction Company</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>IT Support
Technician</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>(802)
651-1319</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'>
<hr size=1 width="100%" align=center>
</span></div>
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