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<DIV dir=ltr align=left><SPAN class=618224320-26082009><FONT face=Arial
color=#0000ff size=2>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>sCallingNumber = Get Call Contact Info (Triggering Contact,
Calling Number)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>If sCallingNumber.length() == 10</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>True</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>Set sAreaCode =
sCallingNumber.substring(3)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>False</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>If sAreaCode == null</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>True</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>Call Redirect Triggering Contact to
sOperatorDN</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=772345618-26082009><FONT face=Arial
color=#0000ff size=2>False</FONT></SPAN></DIV></FONT></SPAN><BR></DIV>
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<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Mike J.
Erickson<BR><B>Sent:</B> Wednesday, August 26, 2009 13:48<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] IPCCX Script
Assistance<BR></FONT><BR></DIV>
<DIV></DIV><FONT face="Calibri, sans-serif" size=2>
<DIV>Wondering if I can get some assistance with an IPCCX script here? If
not I apologize.</DIV>
<DIV> </DIV>
<DIV>Version 4.0(5)</DIV>
<DIV>The script is designed to pull the area code of the Calling Party.
Assign to either the ‘East’ or ‘West’ region based on area code. Perform a
Call Consult Transfer to the technician assigned to the region. If the
area code of the Calling Party is not defined or they are blocking caller id,
how can I transfer the call to the operator? I heard a suggestion of using
the ‘On Exception’ step, but which exception would I choose and where do I put
it in the script.</DIV>
<DIV> </DIV>
<DIV>Thanks.</DIV>
<DIV>Mike</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
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