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<DIV><SPAN class=859393718-31082009><FONT face=Arial size=2>We are having some
new issues. After configuring everything (our desktop manager actually set
everything up) about 6 weeks ago, we are now experiencing issues with people
being able to configure the TSP file from their laptops (control
panel/phone modem, etc). Not everyone is having the problem, but some
are. Some people who were able to configure before cannot now. We
have tried re-installing, but it only works until the computer is rebooted and
then it fails. We use this feature firm-wide and have about 1200
users. </FONT></SPAN></DIV>
<DIV><SPAN class=859393718-31082009><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=859393718-31082009><FONT face=Arial size=2>Note: When we
upgraded to CUCM 7.0.2, we wanted to use "Click to Call" which is supported by
Cisco, but found at the last minute that it wouldn't work for us because we were
using Outlook/Exchange 2003. Our desktop gurus finally figured out how to
push the TSP/Dial from Contacts software (which we used for 3 years prior
to the CUCM upgrade) it to all the desktops, but now it is failing at times. Any
suggestions or ideas would be greatly appreciated! Thank
you!</FONT></SPAN></DIV>
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<P align=left><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein
Shapiro LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370|
Fax (202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A><FONT
face=Arial> </FONT></P>
<DIV> </DIV>
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