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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have seen something like this before. The issue I experienced
was the alias no longer matched the account, I had to delete and recreate the
account to resolve the issue.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Loren Gray<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Network Specialist<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Twin Rivers Unified School District<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sacramento, CA 95652<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>916-286-5150<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Damien Ball<br>
<b>Sent:</b> Tuesday, September 01, 2009 9:08 AM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I tried resetting it on the user (just disabling and
enabling it), i've also tried, from the PhoneSystem Integration menu, Checking
"Force All MWIs Off for this Phone System, then running a MWI Sync for the
entire phone system. I still get the same results.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>My last ideas was to tell the user to write down any needed
voice messages so that I could recreate his account.<o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>--<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Damien Ball<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Network Engineer<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Granville County Schools<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>101 Delacroix Street<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Oxford, NC 27565<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Email: <a href="mailto:balld@gcs.k12.nc.us">balld@gcs.k12.nc.us</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Office: 919-690-2339<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Fax: 919-690-2338<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>On Sep 1, 2009, at 11:58 AM, Lelio Fulgenzi wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Not sure about the traces, but have you tried resetting the MWIs
from within Unity Connection? I know that sometimes if an MWI failed, it
doesn't reset.<span class=apple-converted-space> </span><br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Damien Ball" <<a href="mailto:balld@gcs.k12.nc.us">balld@gcs.k12.nc.us</a>><br>
To: "Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>><br>
Cc: "Sean Walberg" <<a href="mailto:swalberg@gmail.com">swalberg@gmail.com</a>>,<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Sent: Tuesday, September 1, 2009 11:56:53 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2<br>
<br>
I've checked that and they do not. The only thing fishy that I saw for
their MWI configuration was that it wasn't inheriting the extension from the
user. I set this option, but I still get the same behavior. <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Interesting note, I ran a report on CCM (Also running version
7.0.2). In the system reports I ran a report on voicemail and it lists
DNs that currently have lit MWIs. The extensions having the problem are
not listed as being enabled, but if I look at that specific user in UCon, their
MWI is set to On. I assume this is a syncing issue between UCon and CCM
with MWIs. Is there a trace for this specifically?<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>--<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Damien Ball<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Network Engineer<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Granville County Schools<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>101 Delacroix Street<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Oxford, NC 27565<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Email: <a href="mailto:balld@gcs.k12.nc.us" target="_blank">balld@gcs.k12.nc.us</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Office: 919-690-2339<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>Fax: 919-690-2338<o:p></o:p></span></p>
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</div>
</div>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>On Sep 1, 2009, at 11:43 AM, Lelio Fulgenzi wrote:<o:p></o:p></span></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Connection = No Exchange. ;)<br>
<br>
Have you checked to see whether those extensions are alternate MWIs for another
mailbox?<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Sean Walberg" <<a href="mailto:swalberg@gmail.com"
target="_blank">swalberg@gmail.com</a>><br>
To: "Damien Ball" <<a href="mailto:balld@gcs.k12.nc.us"
target="_blank">balld@gcs.k12.nc.us</a>><br>
Cc:<span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Tuesday, September 1, 2009 11:40:15 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2<br>
<br>
We get this often when one of the Exchange servers goes for a dive. It works as
normal except MWI and outcalling stop working until we bounce Unity.<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>Sean<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>On Tue, Sep 1, 2009 at 9:38 AM, Damien Ball<span
class=apple-converted-space> </span><<a
href="mailto:balld@gcs.k12.nc.us" target="_blank">balld@gcs.k12.nc.us</a>><span
class=apple-converted-space> </span>wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I'm having a problem with a handful of users (about 2-3) where
their MWI will not turn off. They have no new messages in their mailbox
but the MWI is still lit. I tried resyncing the MWIs from the PhoneSystem
Menu and even Forced all MWIs off for the phone system and then did a resync.
They still turned back on after the sync. Any suggestions?<br>
<br>
--<br>
Damien Ball<br>
Network Engineer<br>
Granville County Schools<br>
101 Delacroix Street<br>
Oxford, NC 27565<br>
Email: <a href="mailto:balld@gcs.k12.nc.us" target="_blank">balld@gcs.k12.nc.us</a><br>
Office: 919-690-2339<br>
Fax: 919-690-2338<br>
<br>
_______________________________________________<br>
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<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
<br clear=all>
<br>
--<span class=apple-converted-space> </span><br>
Sean Walberg <<a href="mailto:sean@ertw.com" target="_blank">sean@ertw.com</a>>
<a href="http://ertw.com/" target="_blank">http://ertw.com/</a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
_______________________________________________ cisco-voip mailing list<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
</div>
</blockquote>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
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