<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Not sure about the traces, but have you tried resetting the MWIs from within Unity Connection? I know that sometimes if an MWI failed, it doesn't reset. <br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Damien Ball" <balld@gcs.k12.nc.us><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>Cc: "Sean Walberg" <swalberg@gmail.com>, cisco-voip@puck.nether.net<br>Sent: Tuesday, September 1, 2009 11:56:53 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2<br><br><link href="/zimbra/css/msgview.css?v=081117021119" rel="stylesheet">I've checked that and they do not. The only thing fishy that I saw for their MWI configuration was that it wasn't inheriting the extension from the user. I set this option, but I still get the same behavior. <div><br></div><div>Interesting note, I ran a report on CCM (Also running version 7.0.2). In the system reports I ran a report on voicemail and it lists DNs that currently have lit MWIs. The extensions having the problem are not listed as being enabled, but if I look at that specific user in UCon, their MWI is set to On. I assume this is a syncing issue between UCon and CCM with MWIs. Is there a trace for this specifically?<br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div style=""><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div style=""><div>--</div><div>Damien Ball</div><div>Network Engineer</div><div>Granville County Schools</div><div>101 Delacroix Street</div><div>Oxford, NC 27565</div><div>Email: <a href="mailto:balld@gcs.k12.nc.us" target="_blank">balld@gcs.k12.nc.us</a></div><div>Office: 919-690-2339</div><div>Fax: 919-690-2338</div></div></span></div></span></span>
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<br><div><div>On Sep 1, 2009, at 11:43 AM, Lelio Fulgenzi wrote:</div><br class="Apple-interchange-newline"><blockquote><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div><div style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0);">Connection = No Exchange. ;)<br><br>Have you checked to see whether those extensions are alternate MWIs for another mailbox?<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Sean Walberg" <<a href="mailto:swalberg@gmail.com" target="_blank">swalberg@gmail.com</a>><br>To: "Damien Ball" <<a href="mailto:balld@gcs.k12.nc.us" target="_blank">balld@gcs.k12.nc.us</a>><br>Cc:<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>Sent: Tuesday, September 1, 2009 11:40:15 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2<br><br>We get this often when one of the Exchange servers goes for a dive. It works as normal except MWI and outcalling stop working until we bounce Unity.<div><br></div><div>Sean<br><br><div class="gmail_quote">On Tue, Sep 1, 2009 at 9:38 AM, Damien Ball<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:balld@gcs.k12.nc.us" target="_blank">balld@gcs.k12.nc.us</a>></span><span class="Apple-converted-space"> </span>wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I'm having a problem with a handful of users (about 2-3) where their MWI will not turn off. They have no new messages in their mailbox but the MWI is still lit. I tried resyncing the MWIs from the PhoneSystem Menu and even Forced all MWIs off for the phone system and then did a resync. They still turned back on after the sync. Any suggestions?<br><br>--<br>Damien Ball<br>Network Engineer<br>Granville County Schools<br>101 Delacroix Street<br>Oxford, NC 27565<br>Email: <a href="mailto:balld@gcs.k12.nc.us" target="_blank">balld@gcs.k12.nc.us</a><br>Office: 919-690-2339<br>Fax: 919-690-2338<br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br><br clear="all"><br>--<span class="Apple-converted-space"> </span><br>Sean Walberg <<a href="mailto:sean@ertw.com" target="_blank">sean@ertw.com</a>> <a href="http://ertw.com/" target="_blank">http://ertw.com/</a><br></div><br>_______________________________________________ cisco-voip mailing list<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div></div></span></blockquote></div><br></div></div></body></html>