<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>The definitely seem to be picking up the pace with IPCCx features. Good to hear.<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Jonathan Charles" <jonvoip@gmail.com><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>Cc: "Scott Voll" <svoll.voip@gmail.com>, cisco-voip@puck.nether.net<br>Sent: Thursday, September 3, 2009 10:26:58 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ?<br><br>That is fixed too, now, after 3 years...<br><br><br>J<br><br>On Thu, Sep 3, 2009 at 9:21 AM, Lelio Fulgenzi<lelio@uoguelph.ca> wrote:<br>> I recall one of the things that IPCCx couldn't do that IPCCe could do was<br>> maintaining historical reporting after upgrades. Again, if that sort of<br>> stuff is not important to you, then IPCCx is fine.<br>><br>> ---<br>> Lelio Fulgenzi, B.A.<br>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>> "Bad grammar makes me [sic]" - Tshirt<br>><br>><br>> ----- Original Message -----<br>> From: "Jonathan Charles" <jonvoip@gmail.com><br>> To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>> Cc: "Scott Voll" <svoll.voip@gmail.com>, cisco-voip@puck.nether.net<br>> Sent: Thursday, September 3, 2009 10:19:24 AM GMT -05:00 US/Canada Eastern<br>> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact<br>> center express and enterprise ?<br>><br>> Well, with a Premium license and UCCX 7, I am not sure there are<br>> features in Enterprise that Express can't do (other than scale to like<br>> 400000 agents...)<br>><br>> Now, you can even set up UCCX to do robo calls...<br>><br>><br>> Jonathan<br>><br>> On Thu, Sep 3, 2009 at 8:47 AM, Lelio Fulgenzi<lelio@uoguelph.ca> wrote:<br>>> Sorry, I meant to add that there are obviously some features that IPCCx<br>>> does<br>>> not have that IPCC enterprise does. Not sure what those are, but if you<br>>> need<br>>> a feature, you need a feature. IPCCx is growing by leaps and bounds<br>>> feature<br>>> wise, so you might even be surprised.<br>>><br>>> ---<br>>> Lelio Fulgenzi, B.A.<br>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>>> "Bad grammar makes me [sic]" - Tshirt<br>>><br>>><br>>> ----- Original Message -----<br>>> From: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>>> To: "Scott Voll" <svoll.voip@gmail.com><br>>> Cc: cisco-voip@puck.nether.net, "jeremy co" <jeremy.cool14@gmail.com><br>>> Sent: Thursday, September 3, 2009 9:38:35 AM GMT -05:00 US/Canada Eastern<br>>> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact<br>>> center express and enterprise ?<br>>><br>>> IPCCx v7 supports up to 300 agents now.<br>>><br>>> If you need more, you might be better off considering multiple IPCCx<br>>> installations. From what I hear, IPCC enterprise is a dog to install,<br>>> maintain, etc. You also need professional services to do the work. At<br>>> least<br>>> IPCCx I think you can do by your self.<br>>><br>>><br>>> ---<br>>> Lelio Fulgenzi, B.A.<br>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>>> "Bad grammar makes me [sic]" - Tshirt<br>>><br>>><br>>> ----- Original Message -----<br>>> From: "Scott Voll" <svoll.voip@gmail.com><br>>> To: "jeremy co" <jeremy.cool14@gmail.com><br>>> Cc: cisco-voip@puck.nether.net<br>>> Sent: Thursday, September 3, 2009 12:31:41 AM GMT -05:00 US/Canada Eastern<br>>> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact<br>>> center express and enterprise ?<br>>><br>>> 150 agents or less --> express<br>>> 151 agents or more --> enterprise<br>>> you have some $$ --> express<br>>> you have lots of $$$$$$$$$$ --> enterprise<br>>> petty much sums it up ;-)<br>>> Scott<br>>> PS. Sorry I don't know of a good doc.<br>>><br>>> On Wed, Sep 2, 2009 at 6:44 PM, jeremy co <jeremy.cool14@gmail.com> wrote:<br>>>><br>>>> Hi,<br>>>> anybody know a good Doc for comparing contact center express and<br>>>> enterprise ?<br>>>><br>>>><br>>>> Jeremy<br>>>> _______________________________________________<br>>>> cisco-voip mailing list<br>>>> cisco-voip@puck.nether.net<br>>>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>>>><br>>><br>>><br>>> _______________________________________________ cisco-voip mailing list<br>>> cisco-voip@puck.nether.net<br>>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>>> _______________________________________________<br>>> cisco-voip mailing list<br>>> cisco-voip@puck.nether.net<br>>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>>><br>>><br>><br></div></body></html>