<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
c2c uses webdialer interface. I do not have a coresident install handy
currently. However, I do not see any obvious reasons for
incompatibility.<br>
<br>
Have you verified the requirements?<br>
CUCM with WebDialer<br>
The WebDialer service provides the interface with CUCM that is used to
initiate the call.<br>
Communication between Click to Call and WebDialer uses SOAP over HTTPS<br>
Click To Call uses the CUCM port 8443 to connect to the WebDialer and
CCMCIP services <br>
<br>
CUCM 5.1 to 7.x<br>
CCMCIP Personalization service in order to provide phone type
information<br>
Click to Call uses the CCMCIP\Personalization service to retrieve a
list of the user’s phones from CUCM.<br>
The CCMCIP\Personalization service is only available in CUCM 6.x and
greater.<br>
Click To Call will operate without CCMCIP\Personalization but with a
degraded experience.<br>
<br>
Have you reviewed C2C log files:<br>
<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cupa/click_to_call/7.0/english/install/guide/C2C6chapter.html">http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cupa/click_to_call/7.0/english/install/guide/C2C6chapter.html</a><br>
<br>
Are the agent PC's blocked from accessing any of the required
components? Since you say "does not show any available phones" I would
pay particular attention to agent PC's access to https server of CM and
the CCMCIP personalization service.<br>
<br>
/Wes<br>
<br>
<br>
On Thursday, September 03, 2009 9:58:17 AM , Jeremy Rogers
<a class="moz-txt-link-rfc2396E" href="mailto:Jeremy.Rogers@ip-soft.net"><Jeremy.Rogers@ip-soft.net></a> wrote:<br>
<blockquote
cite="mid:238AFC34856EA140BBEA065C24A178F0AC48594C@NY1-EXMB-01.ip-soft.net"
type="cite">
<meta http-equiv="Content-Type" content="text/html; ">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="Section1">
<p class="MsoNormal">I don’t know what kind of TAC support I will get
on
this so I wanted to throw it out to you guys. I have a customer who
wants to
start using click to call. We have it running fine on some people but
when we
go to install it on the PCs of people who are running CAD for their
call center
it does not show any available phones. Is this compatible with phones
that are
being controlled by IPCC? My first guess would be no, but I need some
confirmation as the customer is looking to roll this out to everyone.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">Jeremy
Rogers<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">Network
Management<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<pre wrap="">
<hr size="4" width="90%">
_______________________________________________
cisco-voip mailing list
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
</blockquote>
<br>
</body>
</html>