Guys,<br><br>Thanks some great hinds and docs in there....<br><br>Just wondering in a business environment where you have an internal Help Desk, E-commerce
BU etc. etc. where you want multiple custom IVR/ ACDs groups..One other question from a deployment/ design point of view, how many IVR/ ACD functions can I have, what is the limit or is it simply a function of the number of licenses.<br>
<br>Thanks<br><br><br><br><div class="gmail_quote">On Fri, Sep 4, 2009 at 1:00 PM, Oddiraju, Kiran @ London SMC <span dir="ltr"><<a href="mailto:Kiran.Oddiraju@cbre.com">Kiran.Oddiraju@cbre.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">TB,</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I have come across a good presentation on UCCX, check this out...</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"><a href="http://www.ucmanager.org/e-learning/uccxd/" target="_blank">http://www.ucmanager.org/e-learning/uccxd/</a></span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Regards,</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Kiran</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
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<p><b><span style="font-size: 10pt;" lang="EN-US">From:</span></b><span style="font-size: 10pt;" lang="EN-US"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Tired Banchini<br>
<b>Sent:</b> 03 September 2009 23:21<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] IPCCX advice</span></p>
</div><div><div></div><div class="h5">
<p> </p>
<div>
<p>Hi Guys,</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>I have just started on the IPCCX learning curve and thought
I would start with the IPCCX Admin guide.. on reading it I am wondering is it
the best starting point as I seem to hit a lot areas along they way where you
have had to preconfigure other areas e.g. applications.. expecting scripts to
be written and uploaded.</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>Just wondering is their a recommended reading approach for
the Cisco docs and are there are good presentations or Cisco breakouts any one
can recommend? I am finding the architecture a little difficult to understand
and wondering if this is detailed anywhere some books etc. i.e. what are the
various users and their functions AXL, Rmsub etc. a diagram would be nice, I
understand pictures :-)</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>I am at the point where it is simply installed and the user
accounts for AXL,Rm etc. are set up...... with CUCM and in-service.</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>I was hoping to start with the IVR function and get to grips
and then move on to ACD which seemed logical...?</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>Thanks in advance</p>
</div>
<div>
<p>TB</p>
</div>
</div></div></div>
</div>
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