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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Read the SRND, Installation Guide, Admin Guide, Scripting Vol
1-3. Personally I learn the most from playing with a test installation, but you
need to at least read the srnd and install guide to understand some of the
terminology/components.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, September 04, 2009 8:18 AM<br>
<b>To:</b> Ed Leatherman<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCX advice<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>Wow, that drop.io looks really
neat!<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Ed Leatherman" <ealeatherman@gmail.com><br>
To: "Tired Banchini" <tired.banchini@googlemail.com><br>
Cc: cisco-voip@puck.nether.net<br>
Sent: Friday, September 4, 2009 8:37:02 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] IPCCX advice<br>
<br>
On second thought.. i just dropped it here:<br>
<a href="http://drop.io/puckuccx" target="_blank">http://drop.io/puckuccx</a><br>
Dropped in some presentations from CIPTUG from a year or two ago also that
might be useful.<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>On Fri, Sep 4, 2009 at 8:30 AM, Ed Leatherman <<a
href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>A good idea might be to look
through cisco's script repository (the URL for it escapes me at the moment but
i bet you could google around for it). Find a script or two that looks
interesting and pick it apart.<br>
<br>
I'm going unicast you a ppt that I put together a few months ago to try to
illustrate the call flow to some of our call center managers. Some of it may be
old hat for you if you work with contact centers already, but maybe it will
help understand some of the moving parts in IPCCX. <o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>On Thu, Sep 3, 2009 at 6:20 PM, Tired Banchini <<a
href="mailto:tired.banchini@googlemail.com" target="_blank">tired.banchini@googlemail.com</a>>
wrote:<o:p></o:p></span></p>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Hi Guys,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I have just started on the IPCCX learning curve and thought I
would start with the IPCCX Admin guide.. on reading it I am wondering is it the
best starting point as I seem to hit a lot areas along they way where you have
had to preconfigure other areas e.g. applications.. expecting scripts to be
written and uploaded.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Just wondering is their a recommended reading approach for the
Cisco docs and are there are good presentations or Cisco breakouts any one can
recommend? I am finding the architecture a little difficult to understand and
wondering if this is detailed anywhere some books etc. i.e. what are the
various users and their functions AXL, Rmsub etc. a diagram would be nice, I
understand pictures :-)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I am at the point where it is simply installed and the user
accounts for AXL,Rm etc. are set up...... with CUCM and in-service.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I was hoping to start with the IVR function and get to grips and
then move on to ACD which seemed logical...?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Thanks in advance<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>TB<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>_______________________________________________<br>
cisco-voip mailing list<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
</blockquote>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'><br>
<br clear=all>
<br>
-- <br>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#888888'>Ed Leatherman</span><span style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
<br>
<br>
_______________________________________________ cisco-voip mailing list
cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip <o:p></o:p></span></p>
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