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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I don’t think I remember reading anything about a hard
limit on the number of IVR/ACD “functions”. You are licensed on the
number of people that are in a queue or IVR/ACD at a time (the limit is 600?).
The SRND has some good sizing info to help with that. Personally I hate
licensing!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Tired Banchini<br>
<b>Sent:</b> Friday, September 04, 2009 9:26 AM<br>
<b>To:</b> Oddiraju, Kiran @ London SMC<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCX advice<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Guys,<br>
<br>
Thanks some great hinds and docs in there....<br>
<br>
Just wondering in a business environment where you have an internal Help Desk,
E-commerce BU etc. etc. where you want multiple custom IVR/ ACDs groups..One
other question from a deployment/ design point of view, how many IVR/ ACD
functions can I have, what is the limit or is it simply a function of the
number of licenses.<br>
<br>
Thanks<br>
<br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal>On Fri, Sep 4, 2009 at 1:00 PM, Oddiraju, Kiran @ London SMC
<<a href="mailto:Kiran.Oddiraju@cbre.com">Kiran.Oddiraju@cbre.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'>TB,</span><span
lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'>I have come across a
good presentation on UCCX, check this out...</span><span lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'><a
href="http://www.ucmanager.org/e-learning/uccxd/" target="_blank">http://www.ucmanager.org/e-learning/uccxd/</a></span><span
lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'>Regards,</span><span
lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'>Kiran</span><span
lang=EN-GB><o:p></o:p></span></p>
<p><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Tired Banchini<br>
<b>Sent:</b> 03 September 2009 23:21<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] IPCCX advice</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div>
<p><span lang=EN-GB> <o:p></o:p></span></p>
<div>
<p><span lang=EN-GB>Hi Guys,<o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB> <o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB>I have just started on the IPCCX learning curve and thought
I would start with the IPCCX Admin guide.. on reading it I am wondering is it
the best starting point as I seem to hit a lot areas along they way where you
have had to preconfigure other areas e.g. applications.. expecting scripts to
be written and uploaded.<o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB> <o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB>Just wondering is their a recommended reading approach for
the Cisco docs and are there are good presentations or Cisco breakouts any one
can recommend? I am finding the architecture a little difficult to understand
and wondering if this is detailed anywhere some books etc. i.e. what are the
various users and their functions AXL, Rmsub etc. a diagram would be nice, I
understand pictures :-)<o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB> <o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB>I am at the point where it is simply installed and the user
accounts for AXL,Rm etc. are set up...... with CUCM and in-service.<o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB> <o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB>I was hoping to start with the IVR function and get to
grips and then move on to ACD which seemed logical...?<o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB> <o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB>Thanks in advance<o:p></o:p></span></p>
</div>
<div>
<p><span lang=EN-GB>TB<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
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