<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>The TAC can help too. I thought I had everything right after read documentation and it turns out there were a few extra things to do and things that the TAC recommends. They were of great help on this one. But yes, the following below is important as well.<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Truelove_John" <JTruelove@aetinc.com><br>To: "Edward Countryman" <Edward.Countryman@provena.org>, cisco-voip@puck.nether.net<br>Sent: Friday, September 4, 2009 11:27:33 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] Troubleshooting Fax Problems<br><br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Some things that I have done in the past with trouble shooting
fax problems (VG224):</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Disable ECM on fax machines</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Disable Super G3 on fax machines</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Set RX/TX speed on fax machines to 9600 or 14400 baud rates.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Make sure your Region / Device Pool for fax machines has Codec
set to G.711.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">John</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
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<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Countryman, Edward<br>
<b>Sent:</b> Friday, September 04, 2009 11:19 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Troubleshooting Fax Problems</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I have a remote site (50 users) trunked with a PRI to a 2821
router. I use ata186’s for fax machines. The users at this
site are reporting that many of the folks that used to be able fax to them
prior to moving in cannot now that they are on an ATA. The fax machine
reports “line failure” or “no fax detected” when this
occurs. Other sites can fax in no problem. The gateway is set up
for fax-pass-through and DTFM relay “Current GW Config” (?) and the
DSPware is current (28x). The ATA parameters of course are cryptic.
We are a CCM 61 shop</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I will likely go to tac but this is one of those problems that
is painful to troubleshoot. I was looking for thoughts and experiences on
resolving these types of issues. </span></p>
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