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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>TB,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have come across a good presentation on UCCX, check this out...<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="http://www.ucmanager.org/e-learning/uccxd/">http://www.ucmanager.org/e-learning/uccxd/</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kiran<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Tired Banchini<br>
<b>Sent:</b> 03 September 2009 23:21<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] IPCCX advice<o:p></o:p></span></p>
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<p class=MsoNormal>Hi Guys,<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>I have just started on the IPCCX learning curve and thought
I would start with the IPCCX Admin guide.. on reading it I am wondering is it
the best starting point as I seem to hit a lot areas along they way where you
have had to preconfigure other areas e.g. applications.. expecting scripts to
be written and uploaded.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Just wondering is their a recommended reading approach for
the Cisco docs and are there are good presentations or Cisco breakouts any one
can recommend? I am finding the architecture a little difficult to understand
and wondering if this is detailed anywhere some books etc. i.e. what are the
various users and their functions AXL, Rmsub etc. a diagram would be nice, I
understand pictures :-)<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>I am at the point where it is simply installed and the user
accounts for AXL,Rm etc. are set up...... with CUCM and in-service.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>I was hoping to start with the IVR function and get to grips
and then move on to ACD which seemed logical...?<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Thanks in advance<o:p></o:p></p>
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<p class=MsoNormal>TB<o:p></o:p></p>
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