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<body lang="EN-ZA" link="blue" vlink="purple"><p><font size=2 color=navy face=Arial>
When you say Arc doesn't start, what happens? Does it go into cyclic restart mode?<br><br>If so, that means the CTI isn't working. Try launching phone dialer and see if you can control the CTI Ports etc<br><br>The Anti Virus itself shouldn't cause Arc not to start - unless it has a built in firewall that's now blocking the communication to the CUCM?<br><br>Cheers</font></p>
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<b>From</b>: cisco-voip-bounces@puck.nether.net <cisco-voip-bounces@puck.nether.net>
<br><b>To</b>: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
<br><b>Sent</b>: Sat Sep 05 12:59:28 2009<br><b>Subject</b>: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.
<br></font></p>
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<p class="MsoNormal">I need some help with ARC. My customer installed Anti-Virus,
and since then the ARC Connect CT server does not start. The moment we remove
Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it still
does not work. Any other folder we need to exclude? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Louis Koekemoer</b><o:p></o:p></p>
<p class="MsoNormal">Cisco IPT Systems Engineer<o:p></o:p></p>
<p class="MsoNormal">Converged Communications<o:p></o:p></p>
<p class="MsoNormal">Dimension Data (South Africa)<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Tel: +27 (11)
575 6560<o:p></o:p></p>
<p class="MsoNormal">Fax: +27 (11) 576
6560<o:p></o:p></p>
<p class="MsoNormal">Cell: +27 (71) 680 8790<o:p></o:p></p>
<p class="MsoNormal">Email: <a href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Global Technology Excellence Partner of the Year
2009 | Cisco Global Enterprise Partner of the Year 2007</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Unified Communications Partner of the Year 2008 | Cisco IP
Communications Partner of the Year 2002 - 2007</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Emerging Markets Theatre Partner of the Year (Middle East
& Africa) 2008 </span><span lang="EN-US" style="font-size:8.0pt;font-family:
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Year 2009</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Africa, Solution Innovation Partner of the Year 2009 |
Cisco South Africa Gold Partner of the Year 2005 – 2007 </span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">For
more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a></span><o:p></o:p></p>
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