<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-ZA" link="blue" vlink="purple"><p><font size=2 color=navy face=Arial>
The AntiVirus must be causing a communication issue with the CUCM<br><br>As I say, AV itself won't affect Arc - see if the AV has a built in firewall blocking CTI (TCP Port for CiscoTSP is 2748)<br><br>Thanks</font></p>
<p><hr size=2 width="100%" align=center tabindex=-1>
<font face=Tahoma size=2>
<b>From</b>: cisco-voip-bounces@puck.nether.net <cisco-voip-bounces@puck.nether.net>
<br><b>To</b>: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
<br><b>Sent</b>: Sat Sep 05 12:59:28 2009<br><b>Subject</b>: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.
<br></font></p>
<div class="Section1">
<p class="MsoNormal">I need some help with ARC. My customer installed Anti-Virus,
and since then the ARC Connect CT server does not start. The moment we remove
Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it still
does not work. Any other folder we need to exclude? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Louis Koekemoer</b><o:p></o:p></p>
<p class="MsoNormal">Cisco IPT Systems Engineer<o:p></o:p></p>
<p class="MsoNormal">Converged Communications<o:p></o:p></p>
<p class="MsoNormal">Dimension Data (South Africa)<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Tel: +27 (11)
575 6560<o:p></o:p></p>
<p class="MsoNormal">Fax: +27 (11) 576
6560<o:p></o:p></p>
<p class="MsoNormal">Cell: +27 (71) 680 8790<o:p></o:p></p>
<p class="MsoNormal">Email: <a href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Global Technology Excellence Partner of the Year
2009 | Cisco Global Enterprise Partner of the Year 2007</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Unified Communications Partner of the Year 2008 | Cisco IP
Communications Partner of the Year 2002 - 2007</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Emerging Markets Theatre Partner of the Year (Middle East
& Africa) 2008 </span><span lang="EN-US" style="font-size:8.0pt;font-family:
"Arial","sans-serif";color:#1F497D">| Cisco Africa, Enterprise Partner of the
Year 2009</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Africa, Solution Innovation Partner of the Year 2009 |
Cisco South Africa Gold Partner of the Year 2005 – 2007 </span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">For
more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a></span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;
color:#00B050">P </span><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Arial","sans-serif";color:#00B050">Before printing this email please think
about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;
color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;
color:#00B050"> </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p>This email and all contents are subject to the following disclaimer:</p>
<p>"<a href="http://www.dimensiondata.com/emaildisclaimer.htm">http://www.dimensiondata.com/emaildisclaimer.htm</a>"</p>
<PRE>*************************************************************************
Please consider the environment before printing this e-mail
*************************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager. http://www.mettoni.com
Mettoni Ltd
Registered in England and Wales: 4485956
9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
*************************************************************************
</PRE></body>
</html>