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<p class=MsoNormal><span style='color:#1F497D'>It sounds like the AV you
installed is more than AV. Maybe it has a built in firewall, or some sort of
malware/Trojan protection that is being triggered incorrectly. Is there a list
of trusted applications you can add your ARC stuff to?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'>-Chris<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Louis Koekemoer (ZA)<br>
<b>Sent:</b> Monday, September 07, 2009 1:14 AM<br>
<b>To:</b> Karen Cheng; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] ARC Connect CT Server does not start after
Anti-V irus loaded.<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<pre><span lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Definately AV. Even as I excluded the whole of C:, it stil did the same. I ended up disabling on-access scan, and just scheduled a full scan at night.<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'><o:p> </o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>--- original message ---<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>From: "Karen Cheng" <kcheng@thiess.com.au><o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Subject: RE: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Date: 7th September 2009<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Time: 12:11:53 am<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'><o:p> </o:p></span></pre>
<div>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>The ARC CT server
only needs the ARCData folder and the Cisco TSP/CTI stuff to be able to start.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>If you are convinced
it is AV, which would not surprise me as it caused us issues as well, I would
recommend checking the logs of the AV and seeing what it has an issue
with....maybe it’s detected a “suspicious” file and has moved
it somewhere??<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>We ended up removing
our AV off the ARC server as the server only ran that and the AV stuff caused
the connection to the client to drop out frequently.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>You could also try
putting an exception in for C:\Program Files\Cisco<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span lang=EN-AU
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Karen
Cheng<br>
</span></b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Network Engineer - ICT<br>
Thiess Business Services<br>
<br>
<b>Thiess Pty Ltd</b></span><span lang=EN-AU style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Louis Koekemoer
(ZA)<br>
<b>Sent:</b> Saturday, 5 September 2009 9:59 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] ARC Connect CT Server does not start after Anti-Virus
loaded.<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>I need some help with ARC. My customer
installed Anti-Virus, and since then the ARC Connect CT server does not start.
The moment we remove Anti-Virus, it starts. We have excluded the c:\ArcData
folder, but it still does not work. Any other folder we need to exclude? <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><b><span lang=EN-ZA>Louis Koekemoer</span></b><span
lang=EN-ZA><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Cisco IPT Systems Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Converged Communications<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Dimension Data (South Africa)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Tel:
+27 (11) 575 6560<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Fax:
+27 (11) 576 6560<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Cell:
+27 (71) 680 8790<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Email: <a
href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Global Technology Excellence Partner of the Year
2009 | Cisco Global Enterprise Partner of the Year 2007</span><span lang=EN-ZA><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
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<p class=MsoNormal><span lang=EN-ZA style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Emerging Markets Theatre Partner of the Year (Middle East
& Africa) 2008 </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>| Cisco Africa, Enterprise Partner of the Year 2009</span><span
lang=EN-ZA><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Africa, Solution Innovation Partner of the Year 2009 |
Cisco South Africa Gold Partner of the Year 2005 – 2007 </span><span
lang=EN-ZA><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p>
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