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<p class=MsoNormal><span style='color:#1F497D'>I’m waiting for change
control from customer, but it looks like the customer had a AV Group policy
that was overwriting everything I excluded on the local machine. There is definitely
no firewall. If we enable on access scan while the serer is running, everything
works fine, but the issue will arise when the server is rebooted, and on-access
scan start from the reboot.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:#1F497D'>Louis Koekemoer</span></b><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cisco IPT Systems Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Converged Communications<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Dimension Data (South Africa)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Tel:
+27 (11) 575 6560<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Fax:
+27 (11) 576 6560<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cell:
+27 (71) 680 8790<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Email: <a
href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Global Technology Excellence Partner of the Year
2009 | Cisco Global Enterprise Partner of the Year 2007</span><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Unified Communications Partner of the Year 2008 | Cisco IP
Communications Partner of the Year 2002 - 2007</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Emerging Markets Theatre Partner of the Year (Middle East
& Africa) 2008 </span><span lang=EN-US style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:#1F497D'>| Cisco Africa, Enterprise Partner of the
Year 2009</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Africa, Solution Innovation Partner of the Year 2009 |
Cisco South Africa Gold Partner of the Year 2005 – 2007 </span><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>For more information about Dimension Data, please go to <a
href="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a></span><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Webdings;
color:#00B050'>P </span><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#00B050'>Before printing this email please think
about the environment</span></b><b><span lang=EN-US style='font-size:10.0pt;
color:#00B050'> </span></b><span lang=EN-US style='font-size:10.0pt;
color:#00B050'> </span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Chris Ward (chrward)
[mailto:chrward@cisco.com] <br>
<b>Sent:</b> 08 September 2009 03:42 PM<br>
<b>To:</b> Louis Koekemoer (ZA); Karen Cheng; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] ARC Connect CT Server does not start after
Anti-V irus loaded.<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>It sounds like the AV
you installed is more than AV. Maybe it has a built in firewall, or some sort
of malware/Trojan protection that is being triggered incorrectly. Is there a
list of trusted applications you can add your ARC stuff to?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>-Chris<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Louis Koekemoer
(ZA)<br>
<b>Sent:</b> Monday, September 07, 2009 1:14 AM<br>
<b>To:</b> Karen Cheng; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] ARC Connect CT Server does not start after
Anti-V irus loaded.<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<pre><span lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Definately AV. Even as I excluded the whole of C:, it stil did the same. I ended up disabling on-access scan, and just scheduled a full scan at night.<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'><o:p> </o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>--- original message ---<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>From: "Karen Cheng" <kcheng@thiess.com.au><o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Subject: RE: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Date: 7th September 2009<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'>Time: 12:11:53 am<o:p></o:p></span></pre><pre><span
lang=EN-AU style='font-family:"Tahoma","sans-serif";color:black'><o:p> </o:p></span></pre>
<div>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>The ARC CT server
only needs the ARCData folder and the Cisco TSP/CTI stuff to be able to start.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>If you are convinced
it is AV, which would not surprise me as it caused us issues as well, I would
recommend checking the logs of the AV and seeing what it has an issue
with....maybe it’s detected a “suspicious” file and has moved
it somewhere??<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>We ended up removing
our AV off the ARC server as the server only ran that and the AV stuff caused
the connection to the client to drop out frequently.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>You could also try putting
an exception in for C:\Program Files\Cisco<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span lang=EN-AU
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Karen
Cheng<br>
</span></b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Network Engineer - ICT<br>
Thiess Business Services<br>
<br>
<b>Thiess Pty Ltd</b></span><span lang=EN-AU style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Louis Koekemoer
(ZA)<br>
<b>Sent:</b> Saturday, 5 September 2009 9:59 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] ARC Connect CT Server does not start after
Anti-Virus loaded.<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p>
<p class=MsoNormal>I need some help with ARC. My customer installed Anti-Virus,
and since then the ARC Connect CT server does not start. The moment we remove
Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it still
does not work. Any other folder we need to exclude? <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Louis Koekemoer</b><o:p></o:p></p>
<p class=MsoNormal>Cisco IPT Systems Engineer<o:p></o:p></p>
<p class=MsoNormal>Converged Communications<o:p></o:p></p>
<p class=MsoNormal>Dimension Data (South Africa)<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Tel: +27
(11) 575 6560<o:p></o:p></p>
<p class=MsoNormal>Fax: +27 (11) 576
6560<o:p></o:p></p>
<p class=MsoNormal>Cell: +27 (71) 680 8790<o:p></o:p></p>
<p class=MsoNormal>Email: <a
href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Global Technology Excellence Partner of the Year
2009 | Cisco Global Enterprise Partner of the Year 2007</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Unified Communications Partner of the Year 2008 | Cisco IP
Communications Partner of the Year 2002 - 2007</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Emerging Markets Theatre Partner of the Year (Middle East
& Africa) 2008 </span><span lang=EN-US style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:#1F497D'>| Cisco Africa, Enterprise Partner of the
Year 2009</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Africa, Solution Innovation Partner of the Year 2009 |
Cisco South Africa Gold Partner of the Year 2005 – 2007 </span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>For
more information about Dimension Data, please go to <a
href="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a></span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Webdings;
color:#00B050'>P </span><b><span lang=EN-US style='font-size:10.0pt;font-family:
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about the environment</span></b><b><span lang=EN-US style='font-size:10.0pt;
color:#00B050'> </span></b><span lang=EN-US style='font-size:10.0pt;
color:#00B050'> </span><o:p></o:p></p>
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