Also factor in that you only get 2 cti ports for each agent. Thus if you think you will need only 20 concurrent agents but you may have over 40 concurrent calls in the queue then you may need more agent licenses to account for the number of calls in the queue. <div>
<br></div><div>Hope that makes sense.</div><div><br></div><div>Scott<br><br><div class="gmail_quote">On Tue, Sep 8, 2009 at 4:47 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Also Remember Agent Licenses are also used for supervisors so factor that in your count<br>
<br>
Matthew Loraditch<br>
1965 Greenspring Drive<br>
Timonium, MD 21093<br>
<a href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</a><br>
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<br>
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From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Dane [<a href="mailto:dane@pktloss.net">dane@pktloss.net</a>]<br>
Sent: Tuesday, September 08, 2009 7:34 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] IPCCX Agent Licensing ?<br>
<div><div></div><div class="h5"><br>
Can someone confirm if the agent licensing for IPCCX is based on the<br>
number of agents logged in at one time or the number of agents you<br>
will install the software (CAD) on?<br>
<br>
For instance, if you have 40 possible agents but only 20 are ever<br>
logged in at the same time (shift work). Do you need 40 agent<br>
licenses or just 20 for the max ever logged in at same time?<br>
<br>
I ask the group because I don't always trust my sales reps when it<br>
comes to licensing.<br>
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</div></div></blockquote></div><br></div>