Its a per seat license. So if you license for 40, that means at any given time, 40 agents are available. You can make a thousand agents and what not, but only 40 at one time can be "Ready" aka online to take calls.<br>
<br><div class="gmail_quote">On Tue, Sep 8, 2009 at 4:34 PM, Dane <span dir="ltr"><<a href="mailto:dane@pktloss.net">dane@pktloss.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Can someone confirm if the agent licensing for IPCCX is based on the<br>
number of agents logged in at one time or the number of agents you<br>
will install the software (CAD) on?<br>
<br>
For instance, if you have 40 possible agents but only 20 are ever<br>
logged in at the same time (shift work). Do you need 40 agent<br>
licenses or just 20 for the max ever logged in at same time?<br>
<br>
I ask the group because I don't always trust my sales reps when it<br>
comes to licensing.<br>
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