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<p class=MsoNormal>I have CCX 7 Premium with 5 CSQ’s and 5 agents, and
the agents can answer calls from all 5 queues via Resource skills. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>My question is, is there a way to prioritize the order in
which the queues get handled? From my testing it seems like it is first
come first serve. I have tried adjusting the skill level of my test
agents and that doesn’t seem to change which queue calls get taken from
first. Am I thinking about this wrong?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>-C<o:p></o:p></p>
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