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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have tried setting priority 5 on calls to CSQ #1 and priority
3 on calls to CSQ #2, and the call to CSQ #2 still gets answered first if the
call got to the Q first. Is priority not limited to within the same CSQ?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-C<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Adam Blomfield
[mailto:adman@adman.net] <br>
<b>Sent:</b> Wednesday, September 09, 2009 4:39 PM<br>
<b>To:</b> c3voip<br>
<b>Cc:</b> Matt Slaga (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CCX CSQ prioritizing<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>You could increase the priority
of the calls to different CSQs in the script so that the more important queues
will be answered first.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Sep 9, 2009 at 3:34 PM, c3voip <<a
href="mailto:c3voip@nc.rr.com">c3voip@nc.rr.com</a>> wrote:<o:p></o:p></p>
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<p><span style='color:#1F497D'>All 5 queues are set to Resource Skills for
Resource Pool Selection Model.</span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<p><span style='color:#1F497D'>If an agent has a skill level of 6 for CSQ #1
and also has a skill level of 5 for CSQ #2, is the agent supposed to be
presented with a call from CSQ #1 before the call from CSQ #2 no matter which
call hit its queue first? </span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<p><span style='color:#1F497D'>In my testing it does not work this way.</span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<p><span style='color:#1F497D'>Thanks,</span><o:p></o:p></p>
<p><span style='color:#1F497D'>-C</span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
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border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> Matt Slaga (US) [mailto:<a href="mailto:Matt.Slaga@us.didata.com"
target="_blank">Matt.Slaga@us.didata.com</a>] <br>
<b>Sent:</b> Wednesday, September 09, 2009 4:28 PM<br>
<b>To:</b> c3voip; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] CCX CSQ prioritizing</span><o:p></o:p></p>
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<div>
<p> <o:p></o:p></p>
<p><span style='color:#1F497D'>Make sure your CSQs are set for skills based
routing.</span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>c3voip<br>
<b>Sent:</b> Wednesday, September 09, 2009 4:26 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CCX CSQ prioritizing</span><o:p></o:p></p>
</div>
</div>
<p> <o:p></o:p></p>
<p>I have CCX 7 Premium with 5 CSQ’s and 5 agents, and the agents can
answer calls from all 5 queues via Resource skills. <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>My question is, is there a way to prioritize the order in which the queues
get handled? From my testing it seems like it is first come first
serve. I have tried adjusting the skill level of my test agents and that
doesn’t seem to change which queue calls get taken from first. Am I
thinking about this wrong?<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Thanks,<o:p></o:p></p>
<p>-C<o:p></o:p></p>
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