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<p class=MsoNormal><span style='color:#1F497D'>Make sure your CSQs are set for
skills based routing.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>c3voip<br>
<b>Sent:</b> Wednesday, September 09, 2009 4:26 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CCX CSQ prioritizing<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have CCX 7 Premium with 5 CSQ’s and 5 agents, and the
agents can answer calls from all 5 queues via Resource skills. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>My question is, is there a way to prioritize the order in
which the queues get handled? From my testing it seems like it is first
come first serve. I have tried adjusting the skill level of my test
agents and that doesn’t seem to change which queue calls get taken from
first. Am I thinking about this wrong?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>-C<o:p></o:p></p>
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