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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You just buy more agents.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Voice Noob
[mailto:voicenoob@gmail.com] <br>
<b>Sent:</b> Wednesday, September 09, 2009 8:50 AM<br>
<b>To:</b> Nate VanMaren; 'Scott Voll'; 'Matthew Loraditch'; 'Dane'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] IPCCX Agent Licensing ?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I think Nate is correct. Also is there a way to just buy ports
with premium or do you have to purchase agents just to get two ports? <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Nate VanMaren<br>
<b>Sent:</b> Wednesday, September 09, 2009 9:06 AM<br>
<b>To:</b> Scott Voll; Matthew Loraditch; Dane<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCX Agent Licensing ?<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I believe the 2 CTI ports per agent rule only applies to
Premium. The rationale is you can do more with a Premium CTI port.
Standard and Enhanced will let you build as many as the server supports.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Nate<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Scott Voll<br>
<b>Sent:</b> Tuesday, September 08, 2009 10:18 PM<br>
<b>To:</b> Matthew Loraditch; Dane<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCX Agent Licensing ?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Also factor in that you only get 2 cti ports for each agent.
Thus if you think you will need only 20 concurrent agents but you may have over
40 concurrent calls in the queue then you may need more agent licenses to
account for the number of calls in the queue. <o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Hope that makes sense.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Sep 8, 2009 at 4:47 PM, Matthew Loraditch <<a
href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal>Also Remember Agent Licenses are also used for supervisors
so factor that in your count<br>
<br>
Matthew Loraditch<br>
1965 Greenspring Drive<br>
Timonium, MD 21093<br>
<a href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com" target="_blank">www.heliontechnologies.com</a><br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</a>
for fast assistance!<br>
________________________________________<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Dane [<a href="mailto:dane@pktloss.net">dane@pktloss.net</a>]<br>
Sent: Tuesday, September 08, 2009 7:34 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] IPCCX Agent Licensing ?<o:p></o:p></p>
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<p class=MsoNormal><br>
Can someone confirm if the agent licensing for IPCCX is based on the<br>
number of agents logged in at one time or the number of agents you<br>
will install the software (CAD) on?<br>
<br>
For instance, if you have 40 possible agents but only 20 are ever<br>
logged in at the same time (shift work). Do you need 40 agent<br>
licenses or just 20 for the max ever logged in at same time?<br>
<br>
I ask the group because I don't always trust my sales reps when it<br>
comes to licensing.<br>
_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
_______________________________________________<br>
cisco-voip mailing list<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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