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AC uses line state updates from CM passed via UDP to TCD service and
then down to client.<br>
<br>
when search results contain less than 10 results line status is updated.<br>
<br>
from CSCed69336 request to have CallForward status updated realtime <br>
Symptoms:<br>
Attendant Console client shows incorrect CallForwardAll status for
phones in the directory list.<br>
<br>
Conditions:<br>
The CallForwardAll status of the actual line has changed since the last
time the line was displayed in a directory listing on the ACClient that
met the criteria for the CallForwardAll status to be updated.<br>
<br>
To see a simple example of how this can be confusing:<br>
1. create 50 users in the CCM directory and make sure they are
displayed in the AC directory window when "show all users" is selected.<br>
2. take phone1 and set it CFA to voicemail.<br>
3. limit your search criteria so only phone1 is displayed. The correct
CFA status will be displayed.<br>
4. now clear the CFA from phone1 so it is back to normal reception of
calls.<br>
5. modify your search criteria so all 50 users are displayed.<br>
<br>
In this case, when you display all 50 users phone1 will still show a
status of CFA even though it is not really CFA. The status did not get
updated because the phone was not in a query set on the client that
matched the criteria for CFA status updated.<br>
<br>
Workaround:<br>
When checking line status, perform a new directory search that shows
less than 10 lines directory listing.<br>
The criteria for CallForwardAll status inquiries and updates are:<br>
1. CallForwardAll state is only displayed in the directory listing. It
is not displayed in the speed dial box.<br>
2. Less than 11 lines are displayed in the directory listing<br>
3. A new directory search must be performed to stimulate ACClient to
query CallManager for current status.<br>
<br>
<br>
/Wes<br>
<br>
On Wednesday, September 09, 2009 9:47:12 AM , Granger, Simon
<a class="moz-txt-link-rfc2396E" href="mailto:simon.granger@fmglobal.com"><simon.granger@fmglobal.com></a> wrote:<br>
<blockquote
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<div class="Section1">
<p class="MsoNormal">Does anyone know what it uses to get the status
of the lines in the old (and possibly new) attendant console is it
TAPI/AXL/Something Else? As shown in the picture below.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img id="Picture_x0020_1"
src="cid:part1.05000207.03050804@cisco.com" height="29" width="220"><o:p></o:p></p>
<p class="MsoNormal"><img id="Picture_x0020_2"
src="cid:part2.05040908.09030502@cisco.com" height="25" width="83"><o:p></o:p></p>
<p class="MsoNormal"><img id="Picture_x0020_3"
src="cid:part3.08010106.06090008@cisco.com" height="29" width="232"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Simon<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style=""><b><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(38, 36, 36);">Simon
Granger</span></b><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(38, 36, 36);"><o:p></o:p></span></p>
<p class="MsoNormal" style=""><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(38, 36, 36);">Senior
Server Specialist<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(38, 36, 36);"><o:p> </o:p></span></p>
<p class="MsoNormal" style=""><b><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(38, 36, 36);">FM
Global
</span></b><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(38, 36, 36);"><o:p></o:p></span></p>
<p class="MsoNormal" style=""><span
style="font-size: 10pt; font-family: "Arial","sans-serif";" lang="DE">1
Windsor Dials, Windsor, Berkshire, SL4 1RS, UK<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span
style="font-size: 10pt; font-family: "Arial","sans-serif";" lang="DE">T:
+44 (0)1753 750154
<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span
style="font-size: 10pt; font-family: "Arial","sans-serif";" lang="DE">F:
+44 (0)1753 868700<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"><a
moz-do-not-send="true" href="www.fmglobal.com"><span
style="color: blue;">www.fmglobal.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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